Sr Global Service Analyst

Under minimal supervision proactively identifies, develops, and implements solutions to systemic and recurring service issues.

Essential Functions

• Uses expertise to solve complex service issues.
• Provides international shipping consultation services.
• Analyzes customer supply chain data and develops quantified value that benefits both the customer and the company.
• Leads special projects.
• Analyzes and presents data of opportunities to generate incremental business through current and new customers.
• Performs other duties as assigned.

Minimum Education

Bachelor's Degree/equivalent.

Minimum Experience

Four (4) years work experience in external customer problem resolution.

Knowledge, Skills, and Abilities

Demonstrated knowledge of business software applications.

Good interpersonal skills.

Preferred Qualifications:

Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.

Pay: U.S. Pay Range: $5,364.26/month - $9,476.86/month Colorado Pay Range: $5,662.27/month - $9,081.99/month New York Pay Range: $5,662.27/month - $9,476.86/month New York City Pay Range: $7,152.35/month - $9,476.86/month

Additional Details: This position may be located anywhere within the United States excluding Alaska, Hawaii and US territories. Depending on your location, you may be required to work at a FedEx Campus location several times per week.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact recruitmentsupport@fedex.com.

Applicants have rights under Federal Employment Laws:

• Equal Employment Opportunity is the Law
• EEO is the Law Supplement
• Pay Transparency Policy
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / (Spanish)