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Work Location: Remote - applicants must live in Arizona The Job/What You'll Do: The Manager, CSN Business Analysis, is responsible for oversight of the Community Support Network (CSN) business analysis team and CSN's data analysis work. The CSN Analysis team is responsible for the documentation of reports and system specifications, process analysis, data analysis, technology system development, implementation, and process improvement. This position will focus on supporting CSN leadership and the community of service providers in Arizona in building a culture of learning, performance evaluation, system improvement, and data-driven decision-making by providing leadership in data analysis, knowledge building, excellent customer service and communication, and a deep understanding of Arizona's social service network. Responsibilities:
- Responsible for oversight of the CSN business analyst team; hires, onboards, fires, trains, coaches, and completes performance evaluations.
- Sets employee goals and objectives, monitors performance, and provides ongoing training and support. Facilitates and coordinates team meetings.
- Maintain up-to-date technical and programmatic expertise of guidance related to the CSN lines of business including the Homeless Management Information System, 211 Arizona, DWEL-AZ Data Warehouse, and Housing and Health Opportunities departments.
- Produces and reports outcomes as required by the CoC, HUD, and the Federal Partners. Supports the accurate, on-time completion of Point-in-Time, Longitudinal System Analysis, Housing Inventory Chart, System Performance Measures, and other local and federal reports.
- Participate in and lead discussions with community stakeholder groups, including homeless continuum of care committees and workgroups, to identify learning objectives, diagram processes, create an analysis plan, design workflows, analyze data, evaluate program performance, and present findings in a way that builds data literacy and understanding Arizona's network of community services and resources.
- Monitors key system performance measures and makes recommendations/ assists in the implementation of action toward performance improvement.
- Builds strong partnerships with operations program leadership and community stakeholders, including providing program and administrative guidance on business processes and evaluation related to new and existing programs. Represents the organization on related committees, forums, workgroups, etc.
- Utilize experience with data and software tools including but not limited to, Microsoft Excel, Alteryx, and Tableau in collaboration with the Business Intelligence developers to troubleshoot and analyze data, create documents, and design visualizations to share findings.
- With the assistance of CSN leadership, play a key role in program projects and implementations, including overseeing reporting and analysis to ensure that metrics and reporting goals will be met; and ensure compliance to contractual scope of work.
- Assists in the development, review, and update of relevant policies and procedures, responsible for establishing best-practice business analyst procedures to deliver the highest quality services to community stakeholders.
- Responsible for preparing and maintaining reports and dashboards requested by stakeholders; this includes the preparation of ad hoc analysis and reporting that enables a strong understanding of the business.
- Utilizes business intelligence data to aid in program evaluation and decision-making toward operational outcomes; implements action toward performance improvement in collaboration with CSN leadership.
- Works with staff to develop and improve required reports, evaluate the data collected, and help design solutions for collecting new information. Assist in the design and preparation of funder and internal management reports, including analytical review. Coordinate and assist with ad hoc requests for information.
- Liaison with Technology Support and Business Intelligence teams to ensure completion of reporting and analysis deliverables; ensure the department stays consistent with industry standards and technological advances
- Other duties assigned.
Knowledge, Skills, Abilities:
- Ability to comprehend and implement HUD data standards
- Strong commitment to the mission and strategy
- Demonstrated leadership abilities
- Organization and time management skills
- Ability to act professionally and maintain appropriate boundaries with clients and staff.
- Ability to report as scheduled to work, meetings, training, and job-related activities prepared and as scheduled.
- Ability to consistently demonstrate compassion and meet people with compassion; Effort, every interaction deserves my best effort; and Ownership, which drives the company's success.
- Maintains an open and accepting mindset by being an active learner, participating in discussions with others, trying new approaches and ideas, and being self-aware and self-reflective for continual personal, professional, and leadership growth.
Education & Experience:
- 1-2 years of data, 3+ years of industry, and 1+ years of leadership experience
- Supervisory experience preferred. Experience working with data and data analyses. Minimum 3 years of experience with homeless services or community services. Development and implementation experience preferred.
- Bachelor's Degree in Social Work, Business, Information Technology, or related field
Work Location: Remote - applicants must live in Arizona
Working Conditions: While performing the job duties in the office or at a home office, the employee is frequently required to stand, walk, sit, and use hands; they must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Exposure to noise typical with office operations. Ability to hear and speak. Employees must maintain a stable and secure private home internet with a minimum of 50Mbps download and 5Mbps upload, and an average jitter less than 20% of latency. https://speed.cloudflare.com/ Who We Are & What We Offer: Solari is an award-winning nonprofit that operates a 24/7 crisis line serving statewide in Arizona, Oklahoma and Colorado. Our mission is to Inspire Hope through our talented and compassionate staff. Since 2007, Solari has been providing crisis contact center services and in that short time has helped thousands of individuals and families connect to the help they need. Additionally, in that short timeframe, Solari has grown to expand services to a peer-run Warm Line, Serious Mental Illness (SMI) determinations, mobile team dispatches, crisis transportation services, emergency room-based assessments, Department of Child Safety (DCS) rapid response and crisis stabilization services, telephone follow-up to those who need it, tragedy support lines and other in-kind services to the community.
- Friendly work environment
- Generous paid time off (PTO)
- Health benefits (Medical/Dental/Vision) that start the first of the month following the hire date
- Competitive compensation
- Convenient office locations and Hybrid Schedule
- On-site fitness room free to all employees (Tempe Office)
- Basic Life Insurance
- Voluntary Life, Spouse, Child Insurance
- Critical Illness w/free dependents
- Critical Illness Spouse
- Short Term & Long Term Disability- Starts first of the month after 90 days of employment
- 401K & 401K Roth - Starts first of the month after 90 days of employment
- United Pet Care
- LifeLock for identity theft
- LYRA EAP Program- 25 free sessions for mental health per family member
Solari is proud to be an equal opportunity employer and does not unlawfully discriminate against any employee or applicant for employee per applicable federal, state, and local laws. At Solari, a diverse mix of highly talented, innovative, and dedicated people cometogether to make a lifetime impact on each of our Client's lives. All qualified applicants will receive equal consideration for employment. We are focused on equality and believe deeply in diversity of race, color, ancestry, age, veteran status, marital status, creed, religion, sex, gender, gender identity, sexual orientation, ethnicity, national origin, and other legally protected group status. |
Solari, Inc.
life insurance, paid time off, long term disability, 401(k)
Mar 18, 2025