Technical Support Engineer I

About Us:

How many companies can say they've been in business for over 177 years?!

Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!

What's the role?

The Technical Support Engineer (TSE) provides advanced technical support to end users, including consumers, field sales and service reps, Zeiss employees, affiliates, and distributors. The role involves troubleshooting complex issues, engineering solutions, and escalating cases when necessary. The TSE also collaborates with other departments to ensure product quality and service performance while helping the Technical Support Center meet its goals.

Sound Interesting?

Here's what you'll do:

Technical Support:

• Assist field service engineers, affiliates, distributors, sales teams, and customers via phone, email, or occasional on-site visits.

• Troubleshoot complex technical issues and provide solutions.

• Escalate unresolved issues to the appropriate team when needed.

Documentation & Analysis:

• Provide feedback to improve service documentation.

• Analyze performance trends on assigned instruments and communicate insights to relevant teams.

Continuous Improvement & Collaboration:

• Stay up to date with company products and services.

• Work with product and quality teams to address service issues.

• Mentor and support junior technical support representatives.

Note: Essential functions may not be limited to the tasks and responsibilities listed, and based on business and departmental needs.

Do you qualify?

Education & Experience:

• BA/BS in Engineering or Sciences, or equivalent combination of education and experience (technical experience can substitute for education).

• At least 4 years of experience as a Technical Support Engineer or in a similar technical role.

Technical Skills:

• Strong problem-solving and analytical abilities.

• Experience with electronics, mechanics, optics, personal computers, and basic operating systems (Windows 95/98/NT/XP).

• Knowledge of networking setups and protocols is preferred.

• A+, Net+, and Security+ certifications are a plus.

Soft Skills:

• Excellent communication (written & verbal).

• Strong interpersonal skills for working with customers and teams.

Working Conditions and Special Demands:

• Location: The role is primarily based in Dublin, Ca.

• Hybrid Work: 3 days in the office, 2 days remote.

The hourly pay range for this position is $ 37.00 - $46.00

The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent.

This position is also eligible for a performance bonus. ZEISS also offers robust benefits, including medical plans, retirement savings plan and paid time off.

We have amazing benefits to support you as an employee at ZEISS!

• Medical
• Vision
• Dental
• 401k Matching
• Employee Assistance Programs
• Vacation and sick pay
• The list goes on!

Your ZEISS Recruiting Team:

Zeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).