Employee Relations Specialist

Here, it's different. Come join us.

Children's Hospital Colorado has defined and delivered pediatric healthcare excellence for more than 100 years.

Here, the nation's brightest nurses, physicians, scientists, researchers, therapists, and care providers are creating the future of child health. With an optimist's outlook, a trailblazing spirit, and a celebrated history, we're making new strides every day.

We've been Magnet-designated four times by the American Nurses Credentialing Center and are consistently recognized among the best of the best pediatric hospitals with #1 rankings in Colorado and the region by U.S. News & World Report.

As a national leader in pediatric care, we serve children and families from all over the nation. Our System of Care includes four pediatric hospitals, 11 specialty care centers, 1,300+ outreach clinics and more than 10,000 healthcare professionals representing the full spectrum of pediatric care specialties.

Here, we know it takes all of us, every role, to deliver the best possible care to each child and family we treat.

That's why we build our teams toward a foundation of equity in access, advancement, and opportunity. We know teams of individuals with different identities and backgrounds can nurture creativity and innovation. We know we can see, treat, and heal children better when our team reflects the diversity of our patient population. We strive to attract and retain diverse talent because we know a truly inclusive and equitable workforce will help us one day realize our most basic calling: to heal every child who comes through our doors.

A career at Children's Colorado will challenge you, inspire you, and motivate you to make a difference in the life of a child. Here, it's different.

The Employee Relations Specialist provides employees relations support to leaders and team members, by researching and resolving issues, providing advice and guidance on external employment regulations and internal HR policies, and conducting investigations into team member grievances.

Department Name: HR Policy Compliance_Programs
Job Status: Hybrid (on-site and remote), 40 hours per week, eligible for benefits
Shift: Monday - Friday, 8:00am - 5:00pm

• Education: Bachelor's degree
• Experience: Three years of experience in employee relations
• Equivalency: Additional experience can be substituted for the minimum education requirement on a one-for-one year basis.

POPULATION SPECIFIC CARE

• No direct patient care.

ESSENTIAL FUNCTIONS

• Serves as a point of contact for leaders and team members to provide timely and effective employee relations support, including coaching, discipline, performance management, policy interpretation, and involuntary terminations.
• Completes intake, researches, responds, and resolves routine to complex employee relations issues and hotline complaints, demonstrating a proactive approach, maintaining a productive and respectful work environment, and handling sensitive situations with empathy and discretion.
• Develops and implements employee relations strategies in coordination with HR Business Partner and operations to improve workplace culture and employee engagement.
• Conducts comprehensive investigations and provides clear and accurate interpretations of company policies and labor laws.
• Prepares responses to complex unemployment cases, representing CHCO as needed in hearings, and responds to routine EEO/DOL charges.
• Partners with appropriate parties regarding ADA or other accommodation escalations between team members and leaders in coordination with appropriate centers of excellence that manage ADA or other LOA process.
• Maintains thorough and accurate documentation of all employee relations case management activities and report on trends.
• Monitors and synthesizes feedback mechanisms, such as surveys or exit interviews, and recommends actionable improvements.
• Ensures compliance with federal, state, and local regulations governing human resources. Interprets and explains human resources policies, procedures, and rules to leaders and team members.
• Performs research into legislation and drafts recommendations for policy changes to align to legislation.

SCOPE & LEVEL

• Guidelines: Guidelines are generally numerous, well established, and directly applicable to the work assignment. Work assignment and desired results are explained by general oral or written instructions.
• Complexity: Falls between the entry and full performance/senior level. Duties assigned are generally repetitive and restricted in scope but may be of substantial intricacy. Employee primarily applies standardized practices.
• Decision Making: Decisions or recommendations on non-standardized situations are limited to relating organizational policies to specific cases. Brings non routine issues to supervisor. Problems that are not covered by guidelines or that are without precedent are taken up with the supervisor.
• Communications: Contacts with team members, clients or the public where explanatory or interpretive information is exchanged, gathered, or presented and some degree of discretion and judgment are required within the parameters of the job function.
• Supervision Received: Under normal supervision, within a standardized work situation, the employee performs duties common to the line of work without close supervision or detailed instruction. Work product is subject to continual review.

• Audio-Visual: Hearing: Good
• Audio-Visual: Near Vision: Good

WORK ENVIRONMENT

• Exposure: Exposure to infectious diseases: Occasional.
• Mental and Emotional Requirements: Handles multiple priorities effectively.
• Mental and Emotional Requirements: Independent discretion/decision making.
• Mental and Emotional Requirements: Makes decisions under pressure.
• Mental and Emotional Requirements: Manages stress appropriately.
• Mental Stress: multi-tasking, meeting deadlines, prioritizing

It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other status protected by law or regulation. Be aware that none of the questions are intended to imply illegal preferences or discrimination based on non-job-related information.

The position is expected to stay open until the posted close date. Please submit your application as soon as possible as the posting is subject to close at any time once a sufficient pool of qualified applicants is obtained.

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of attendance at or graduation from an educational institution. You will not be penalized for redacting or removing this information.

Here, you matter. As a Children's Hospital Colorado team member, you will receive a competitive pay and benefits package designed to take care of your needs that includes base pay, incentives, paid time off, medical/dental/vision insurance, company provided life and disability insurance, paid parental leave, 403b employer match (retirement savings), a robust wellness program, and access to professional development tools, including an education benefit to help you advance your career.

As part of our Total Rewards package, Children's Colorado offers an annual employee bonus program that rewards eligible team members based on organizational performance. If organizational goals are met for the year, the bonus is paid out the following April.

Children's Colorado delivers annual base pay increases to eligible team members based on their performance over the previous year.