Help Desk Technician

• Primary responsibility is user support and customer service, must be present and visible in the Help Desk and available to users requiring technical assistance
• Respond to questions from callers and walk-ins
• Direct calls and tickets to appropriate IS staff as necessary
• Remotely assist OAI employees and contractors with technology problems in offices, remote sites, and residences
• Assist in person with problems at the Tulsa Headquarters and Business Continuity Site
• Accept general responsibility for Business Continuity Site and ensure it is ready for use by stocking paper and toner in printers, push in chairs, restart frozen computers, etc.
• Follow standard IS Help Desk operating procedures, and accurately log all Help Desk contacts using call tracking software
• Learn fundamental operations of commonly used software, hardware, and other equipment
• Order, image, configure, and install desktop and laptop computer systems and peripherals
• Become familiar with available help resources; stay updated on OAI information technology changes or problems
• Become familiar with OAI policies, services, and staff
• Participate in the on call rotation as required
• Perform other duties as assigned

• Must be able to pass a 10-year Background/Criminal check and pre-employment drug screen
• Effective oral and written communication skills, including strong technical communications skills to effectively interface with both Operations and IS Personnel
• Must be able to translate technical solutions into business solutions
• Good analytical and problem-solving skills including crisis management and resolution
• Able to work well with others in a collaborative manner, and be a self-starter with minimum supervision
• Team player capable of working in a results oriented environment
• Honest, positive attitude, adaptive to changes and hard working
• Results oriented and customer service focused
• 1-3 years of experience supporting Windows clients and related software and hardware in an Enterprise environment
• An understanding of AD fundamentals is required
• Microsoft or CompTIA certification is a plus

• Stand -25%
• Walk - 25%
• Sit - 50%
• Lift- up to 35 lbs

• Requires ability to handle numerous activities at once and complete in a timely manner
• Must be able to work with limited supervision and possess an impeccable attention to detail
• Must be able to identify and resolve problems in a timely manner
• Must be able to gather and analyze information skillfully with significant detail
• Ability to understand, remember, and apply oral and/or written instructions
• Ability to complete routine forms, and conduct routine oral communication
• Must possess excellent customer service and organizational skills

Drug Free Workplace, Equal Opportunity Employer M/F/Disability/Veterans/VEVRAA Federal Contractor/Sexual Orientation/Gender Identity

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. Military and civilian service alumni are encouraged to apply.