Salesforce Experience Architect - SF37

Company Overview

Pantheon Data (a Kenific Holding company) is a private, small business based in the Washington, DC, area. Pantheon Data was founded in 2011, initially providing acquisition and supply chain management services to the US Coast Guard. Our service offerings have grown in the past ten years, including infrastructure resiliency, contact center operations, information technology, software engineering, program management, strategic communications, engineering, and cybersecurity. We have also grown our customer base to include commercial clients. The company has used this experience to expand our service offerings to other agencies within the Department of Homeland Security (DHS), the Department of Defense (DoD), and other Federal Civilian Agencies.

Position Overview

We are looking for a Salesforce Experience Architect to lead the strategy and implementation of customer and user experience solutions on the Salesforce platform. The ideal candidate will have a strong background in UX/UI design, human-centered design principles, and deep expertise in Salesforce Experience Cloud (formerly Community Cloud). This role will focus on optimizing the digital experience, ensuring seamless customer interactions, and enhancing engagement across multiple touchpoints.

Responsibilities

• Design and develop intuitive, engaging, and scalable customer experiences using Salesforce Experience Cloud to accomplish user needs.
• Collaborate with stakeholders to define and implement experience strategies that align with business objectives, including challenging latency requirements.
• Lead the creation of user journeys, wireframes, and prototypes for Salesforce-powered digital experiences.
• Ensure accessibility, usability, and consistency in all Salesforce Experience Cloud implementations across mobile and desktop form factors.
• Work closely with developers, UI/UX designers, and product managers to deliver seamless, customer-centric solutions.
• Optimize performance, security, and scalability of Experience Cloud solutions.
• Stay updated on Salesforce Experience Cloud innovations and best practices to drive continuous improvement.

Required Skills and Experience

• Bachelor's degree in UX/UI Design, Computer Science, or a related field.
• 6+ years of experience in designing and implementing Salesforce Experience Cloud solutions.
• Strong knowledge of Lightning Web Components (LWC), HTML, CSS, and JavaScript.
• Experience with user-centered design principles and digital experience best practices, including wireframing of proposed user interfaces.
• Salesforce certifications such as Salesforce Experience Cloud Consultant or UX Designer are preferred.
• Excellent communication and stakeholder management skills.
• Ability to work effectively remotely in cross-functional teams.
• Ability to meet deadlines and produce quality work.
• Proficient in Microsoft Suite software including Outlook, Word, Excel, SharePoint, and PowerPoint.

Clearance Requirements

U.S. Citizenship with the ability to obtain and maintain a DoD Secret clearance.

Work Location: United States - Remote

• Our company prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.
• If the position is remote or hybrid, you may periodically work from a Pantheon Data office location or client site.
• If this position is assigned to a Pantheon Data office location or client site, you'll work with colleagues and clients in person, as needed for specific client requirements.

Compensation

The salary range for this position is $140,000 - $180,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Benefits Overview

We are always looking for good people! Pantheon Data is committed to providing its employees with competitive salaries and benefits in order to increase employee satisfaction and productivity.In addition to our benefits, we also offer SmartBenefits through the Washington Metro Area Transportation Authority, where you specify an amount of your pre-tax wages be paid directly to your SmarTrip account. In some cases, tuition assistance may be available for continuing education expenses and certifications related to their position. Additional details may be found at https://pantheon-data.com/careers/

Pantheon Data Important Information

All qualified applicants will be considered for employment without regard to disability, status as a protected veteran, or any other status protected by applicable federal, state, local, or international law.

As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our Talent Team at Recruiting@pantheon-data.com or by phone (571) 363-4020.

This company uses E-Verify to confirm each employee's work authorization. For more information, click here E-Verify Participation Poster