Service Line Manager (Primary Care)

WhyUMPhysicians?

Located within the beautiful M Health Fairview Clinics and Surgery Center - Minneapolis, our primary care clinic is a welcoming, warm space for your help with routine check-ups, minor injuries and illnesses, and chronic conditions management. Our doctors, nurses, and clinic staff work together to provide friendly, personalized care to all members of your family, from birth to age

What you will do as a Service Line Manager:

• Actively leads staff and daily clinic operations by directly observing staff and clinic processes, using those observations to train staff, drive accountability and recognize opportunities for improvement
• Reviews and approves direct reports' work schedules, considering patient/family needs, staffing requirements, and policies and procedures
• Assesses professional development needs of staff and develops annual in-service training programs to meet those needs
• Shadows patients, providers, and staff as a way to provide on-the-job mentor and training
• Responsible for the financial performance of the clinic, including revenue, expense management and provider efficiency. Implements corrective actions to ensure financial success of the practice in obtainment of financial targets
• Independently, in partnership with Human Resources, runs all human resource activities for employed team members; includes recruitment, on-boarding, staff assignments, recognition, and performance management
• Partners with system resources to ensure staff are proficient
• Acts as a subject matter authority for quality and regulatory standards
• Has the ability to articulate the standards into daily practices, operations, and process improvement efforts as needed
• As the major interface between staff and system leadership, proactively identifies barriers to achievement and partners with all parties to develop improvement plans

What you will need:

• Bachelor's degree in healthcare, business or a related field
• Two+ years of experience in healthcare as a patient care supervisor, nurse manager, clinic supervisor or Health Care Administrator
• At least one year of experience leading multi-disciplinary teams of professionals

Location: 909 Fulton St SE, Minneapolis, MN 55455 & 14500 99th Ave N, Maple Grove, MN 55369

Hours: 1.0 FTE

Benefits: This is a fully benefit eligible position: Competitive wages, Healthcare (including vision & dental), 401K, parking & tuition assistance and more!

Compensation:

At M Physicians we believe in pay transparency and equity. The compensation for each position is based on experience, skills, qualifications, and other role-specific considerations. Our total compensation is designed to support your well-being, career growth, and work-life balance.

University of Minnesota Physicians (M Physicians), a non-profit organization headquartered in Minneapolis, seeks motivated individuals for both clinical and non-clinical roles to drive innovation in health and medicine. Our inclusive culture offers competitive salaries, excellent benefits, and the opportunity for career development in the exciting field of health care to over 1,200 physicians, 300 advanced practice providers, and 2,200 health professionals and staff across Minnesota and beyond.

Join us on a mission to advance medicine.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.