Supervisor, Customer Service & Patient Collections (Shared Serv Ctr)

• Organizing and supervising the daily activities of assigned staff through daily work assignments, productivity measuring and quality assurance review.
• Overseeing and managing productivity requirements and quality assurance metrics for assigned work, communicating effectively the expectations to assigned staff, with monitoring/measuring on a daily, weekly and monthly basis.
• Evaluating, coaching and training staff for development and performance improvement. Completing employee performance evaluations accurately and in accordance with hospital and departmental requirements.
• Maintaining a thorough knowledge of payer rules, regulations, policies and procedures relative to assigned function/area.
• Maintaining a billing functional area that is focused on patient satisfaction and efficient billing operations.
• Assisting in development and updating of departmental procedures in order to accommodate payer specific requirements and to expedite payment.
• Establishing and fostering professional relationships with representatives of payer organizations in order to facilitate appeals of payer decisions; interpreting regulation or policy; gathering information pertinent to current or proposed developments.
• Working closely with manager, peers and leadership, sharing critical information and statistical data, and developing strategies that will enhance the functional area's performance and human resources.
• Collaborating with internal resources to facilitate process improvement policies and procedures for the physician billing department. Maintaining compliance with the hospital's billing policies and procedures. Assisting and participating with representatives of the Technology team and other hospital departments to ensure that systems meet payer and regulatory billing requirements.
• Monitoring daily Statement Generation, Bad Debt Adjudication and Collection Agency activity to ensure compliance with Credit & Collection Policy and regulatory requirements.

To qualify, you must have:

• High school diploma/GED required.
• 4 years of relevant experience required.
• Analytical skills to resolve complex problems requiring the use of scientific, mathematical, or technical principles and in depth, experience based cross-functional knowledge.
• Excellent written and verbal communication skills to effectively deal with conflicting views and issues and mediate fair solutions.
• Ability to identify, analyze and resolve problems and situations quickly and effectively.
• Ability to work with diverse internal and external constituencies.
• Strong knowledge of overall physician billing operations related to healthcare.
• Demonstrated leadership abilities.

Boston Children's Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, childcare and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.