Administrative Technician

New Hanover County
See Position Description
medical insurance, dental insurance, vision insurance, parental leave, paid holidays, long term disability, 401(k), retirement plan
United States, North Carolina, Wilmington
Mar 20, 2025
Position Information New Hanover County is seeking an Administrative Technician to join the Centralized Support Services Section of the Consolidated Health and Human Services Agency. As an integral part of the Centralized Services team, the Administrative Technician will deliver exceptional customer service while performing a variety of administrative tasks. Key responsibilities include coordinating the registration of birth and death certificates, entering and maintaining data in computer systems, processing disinterment/re-interment burial permits, and managing both medical and immunization records. The role also involves maintaining patient charts, registering patients, scheduling appointments, and reviewing customer income and insurance information to determine eligibility for state and federally funded health programs. Additionally, the Administrative Technician will support various administrative functions during regular business hours and outreach events, greet customers in the lobby, and perform other duties as assigned. This position is in a fast paced, high volume office environment, requiring the ideal candidate to be a critical thinker, capable of multitasking and processing information swiftly and accurately. The candidate must be able to prioritize changing demands while maintaining a focus on delivering high-quality customer service. Working for New Hanover County's Health and Human Services Agency: New Hanover County's Consolidated Human Services Agency is a single county agency that provides any combination of Public Health and Social Services throughout the county. The agency is a part of a dynamic, professional county organization with a clear vision as a vibrant, prosperous, diverse coastal community, committed to building a sustainable future for generations to come. Ideal candidates for the agency have excellent customer service, organizational and computer skills, the ability to problem solve and make critical decisions and above all, an overwhelming desire to serve the citizens of our county. New Hanover County is dedicated to the recruitment and recognition of a talented and diverse workforce that is committed to public service. Our shared values of professionalism, equity, innovation, integrity, stewardship, and accountability guide the way we conduct ourselves and deliver services to our customers. Supported by the work of our Office of Diversity and Equity, New Hanover County celebrates diversity in our employees' backgrounds, beliefs, identities, and abilities, and supports equitable and inclusive policies and growth opportunities. Our talented team has a passion for providing care and services that effect change in the everyday lives of the citizens they encounter. The differences that unite us are a reflection of the community we serve. If this sounds like an organization that models the values you uphold, we invite you to join our team at New Hanover County. Living in New Hanover County, NC: New Hanover County offers an exceptional quality of life with its picturesque coastal location. Enjoy the stunning beaches, water activities, and a variety of recreational opportunities right at your doorstep. Immerse yourself in the vibrant local culture, indulge in diverse dining experiences, and explore historical landmarks. The county is known for its strong sense of community, excellent schools, and a thriving arts scene. With a focus on good governance and a commitment to customer service, New Hanover County provides an ideal environment for both personal and professional growth. * * * * Work Schedule Hours are 8:00 - 5:00 Monday - Friday. Must be available to work during emergency situations. Salary Information: The hiring range for this position begins at $36,325 plus a competitive benefits package. Salary will be determined based on qualifications. Bilingual candidates are eligible for a differential (5%) when performing Spanish language interpretation during the course of work. New Hanover County Offers: Employer paid 401k contributions; Retirement plan through the NC Retirement system; Flex time and telework availability, depending on your position; Paid sick and personal leave + 13 paid holidays per year; Paid parental leave; Paid community services leave to give back to our community; Education leave to obtain a degree within your line of work; Medical, dental, and vision insurance + many other insurance options; Onsite, employer-paid health and wellness center; Professional development trainings & leadership initiatives; Opportunities to make a difference in your community; And so much more! Please check out our careers page at www.nhcgov.com/careers for more information on why New Hanover County is a great place to work. Qualifications Required Education and Experience: An equivalent combination of knowledge, skills, education, training, and experience sufficient to thoroughly understand the functions of the role and successfully perform the essential duties, equivalent to 1 year of clerical, data entry, administrative support, or related experience. High School diploma/GED Must be proficient in Microsoft software programs, including Excel, and the ability to learn new software systems. Physical Requirements/Working Conditions: The work is sedentary work which requires exerting up to 10 pounds of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. What will make your application stand out: Experience using Salesforce is a plus. Bilingual in English and Spanish is a plus. NC Notary Public Licenses/Certifications Required Licenses/Certifications: Valid North Carolina Driver's License required by first date of employment with good driving record. Other Information Application Status: Applications will be screened by Human Resources. Applicants referred to the department will receive an email requesting important information pertinent to the position applied for. Please be sure to check your email for this communication so we may proceed with the next step in the recruitment process in a timely manner. All updates regarding an application can be viewed through your applicant portal.