Financial Aid Counselor

Elmhurst University

remote work

United States, Illinois, Elmhurst

190 South Prospect Avenue (Show on map)

Apr 14, 2025

Posting Text

Posting Number	S00629P
Position Status	Non-Exempt
Reporting Relationship(s)	Associate Director of Financial Aid Counseling
Supervisory Relationships
Job Summary	The Financial Aid Counselor counsels and assists both prospective and current students/parents on the financial aid process. The position reviews and performs FAFSA verification for selected students and counsels students on missing information. The Financial Aid Counselor assists in all customer service efforts in the Office of Student Financial Services. The position is on-campus with limited, regular remote work arrangements available.
Salary Range	$21.15-$23.08. This is the hourly range for this position. The hourly range offered will depend on a candidate's experience and education, and departmental budget.
Essential Functions	Counsels students and families on all matters related to financial aid, verification, and billing. Conducts appointments in person, virtually, and over the phone. Assists with incoming communications to the office via phone, email, and other methods. Attends to walk-ins and provides customer service for in-office guests. Helps manage day-to-day document intake for verification and student employment. Processes student employment requests as needed. Assists with department communications and outreach projects. Reviews and processes FAFSA verification for selected students. Provides regular support for student employees, including daily functions and training. Leads presentations and creates materials for on-campus and off-campus functions/activities. Attends trainings and conferences in key areas and maintain an understanding of trends.
Other Duties and Responsibilities	Demonstrates a strong commitment to continuous improvement. Supports the mission, vision, and values of Elmhurst University. Performs other duties as assigned.
Minimum Qualifications	Bachelor's Degree Customer service experience Strong communication and technical skills
Preferred Qualifications	Familiarity with federal and state financial aid regulations 1-2 years of experience in financial aid administration Bilingual English/Spanish Ellucian Colleague experience
Working Conditions/Physical Requirements	Employee is subject to indoor work, protected from weather conditions. Work is sedentary in nature and involves exerting up to 10 lbs. of force occasionally and/or a negligible amount of force frequently/constantly to lift, carry, push, pull or otherwise move objects.
Work Hours
Posting Date	03/19/2025
Closing Date
Open Until Filled	Yes
Special Instructions to Applicants	An overview of Elmhurst University benefits is available here . Elmhurst University is a leading four-year institution of higher education that seamlessly blends a liberal arts education and professional preparation to help students acquire knowledge and skills for enduring success. Founded in 1871, Elmhurst now offers more than 70 undergraduate programs of study, more than 20 graduate and certificate programs in flexible formats, and the Elmhurst Learning and Success Academy for young adults with differing abilities. Elmhurst University ranks among the top 10 best regional colleges and universities in the Midwest, according to U.S. News & World Report. Recruiting and retaining a diverse workforce is a critical component of the University's mission, vision and core values. Our commitment stems from the belief that an institution of higher learning is enriched by the presence of diversity. Elmhurst University is an equal opportunity employer and prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, national origin, gender, sexual orientation, religion, age, creed, ancestry, veteran status, marital status, disability, or any other characteristic protected by law.