BSC Store Clerk-McGuire

BSC Store Clerk- McGuire

Reports to: BSC Store Manager

Supervises: N/A

Summary Statement: The person in this position is responsible for assisting customers with merchandise and deployment needs, maintaining the BSC brand and customer service standards.

Essential Job Functions

• Answer telephone and welcome customers by greeting them, learning their shopping purpose, and providing customer satisfaction with a friendly, courteous and professional attitude.
• Handle and assist with all sizing needs for deployments.
• Assist with online purchasing and fulfilling backorders.
• Identify current and future customer requirements by establishing rapport with potential and actual customers and others in a position to understand merchandise requirements.
• Operate POS system to check out all customer purchases, returns or exchanges.
• Maintain cleanliness of sales floor, restrooms, warehouse and office space.
• Resolve customer issues, seeking assistance from a manager if needed.
• Accurately enter all customer information into the POS system.
• Assists Stock Clerk with "Not in Stock Report" and updating of NIS tags.
• In absence of the Stock Clerk, sign, verify, and receive inventory, submitting required paperwork.
• Participate in store inventories, conduct cycle counts, and assist with A to Z shelf organization.

Marginal Job Functions

• Assist other personnel as time and knowledge permit.
• Participate in training and meetings as requested.
• Perform other duties as assigned.

Skills, Knowledge, and Abilities

• Must work professionally as part of a team with other store employees.
• Must be able to comprehend and perform duties using established work and safety procedures.
• Must perform effectively under conditions of fluctuating workloads.
• Must have excellent customer service skills.
• Appearance must be neat, clean and in adherence to the company's dress code policy.
• Must have a working knowledge of Microsoft Office.

Education and Work Experience

• A high school diploma or equivalent is required.
• Training while on the job will be provided.

ISO 5.3 Organizational Roles, Responsibilities and Authorities

IFB employees have the responsibility and authority to ensure to produce first-quality products that meet customer requirements.

EEO Statement

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. IFB Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, and disability or genetics.