Ambulatory Care Outreach Coordinator

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Ambulatory Care Outreach Coordinator

Location(s): San Francisco, CA

• Ensuring appropriate authorization has been obtained and documented.
• Communicating with referring and performing providers, patients, and other peers or administrative teams.
• Daily review of outpatient and any inpatient requests.
• Maintaining a collaborative effort with the revenue management team and other key stakeholders to ensure appropriate and accurate billing reconciliation and supply utilization.
• Working with department based leadership at various sites to ensure operational efficiency and productivity.
• This role will also be the operational back-up support to peers in the Gastrointestinal Department during times of vacation, leave, or sick call in a similar liasion capacity.

• Coordinates daily scheduling activities and monitors workflow of administrative services including patient registration, authorization, referral coordination, medical records storage , billing for UCSF St. Mary's Hospital procedures.
• Troubleshoots day-to-day administrative and IT issues. Handles escalated issues seeking clinical input when appropriate.
• Daily monitoring and active processing of insurance verification, pre visit and post visit authorization issues, proactive escalation to leadership, patient outreach, and service recovery.
• Partners with the St. Mary's stakeholders and UCSF leadership to identify and implement improvement opportunities to ensure safe and effective flow of information between two EMR systems, coordination of care at both sites, and ensuring documentation compliance (ie: procedural reports, etc).
• Other duties as assigned.

• Minimum one year relevant experience.
• Familiarity of clinic medical billing practices including coding, billing systems and documentation requirements. Knowledge of procedural areas and patient care workflows and processes. Demonstrated understanding of medical terminology and clinical knowledge of clinic practice area.
• Working knowledge of medical center policies and procedures and related legislative, accreditation, licensing and compliance environments.
• Strong communication skills; includes verbal, written and active listening. Ability to clearly and concisely communicate clinic rules and regulations.
• Demonstrated interpersonal skills with diverse staff and patients. Demonstrated ability to develop working relationships within clinical team.
• Proven organizational skills and the ability to effectively manage time and prioritize tasks. Takes initiative. Ability to meet tight deadlines and manage several projects simultaneously, respond rapidly to conflicting priorities, and handle tasks with high degree of accuracy.
• Ability to perform all commonly applicable functions in word processing and spreadsheet software. Skills in data management. Ability to use relevant healthcare and clinic operationsinformation technology, including billing systems and medical record documentation.
• Current outpatient scheduling experience in a hospital-based procedural setting requiring the coordination of multiple stakeholders, vendors, and other allied health services.
• Epic, Epic Optime, Epic Cadence, and Cerner proficiency.
• Knowledge of Interventional Cardiovascular Procedures.
• Knowlege of Lawson ordering and billing.

• Bachelor's degree in related area and 1+ years of related work experience; and / or equivalent experience / training.