Senior Solutions Engineer

Astound Broadband, the sixth-largest cable operator in the United States, is a leading supplier of cutting-edge technology and communications services-and applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company.

Additionally, we offer a robust benefits package, including rewards, recognition and employee discounts to ensure your continued success. With us, you'll stay empowered to do your best work by creating astounding possibilities for local communities and beyond.

Job Summary -

Responsible for promoting the use of industry and Company technology standards. Stays abreast of current and emerging technologies/technological practices to assist in the strategic decisions of the company and Commercial Business. Designs and develops infrastructure and solutions in support of business processes, expansion, strategic sales and support of the commercial business. Responsible for the vision of business problems end-to-end including people, processes, sales opportunity, product development, engineering as part of the design solution. Mentors and supports the business account teams in best practices and company guidelines to support the strategic business. Acts as a key contributor in a complex and important business environment. May lead teams or projects as defined and share your expertise.

The Senior Solutions Engineer will be responsible for leading Solution Engineers, Sales Engineering and account teams that are focused on selling Carrier Ethernet (MAN/WAN) voice, and fiber-based solutions to Astound Broadband customers throughout the United States. The Senior Solutions Engineer will provide complex design, network planning, and project coordination, technical support working with internal boundary partners on product development, solution designs, and ICB requests. The Senior Solutions Engineering role is a matrix role which interfaces with all key boundary partners and departments to ensure successful delivery of complex solutions to customers.

Duties and Responsibilities -

• Leading technical solutions to architectural, development and operational teams on assigned projects to ensure accurate and on-time project completion.
• Ensures programs are envisioned, designed, developed, and implemented across the Enterprise to meet business needs. Interfaces with the architecture team and other functional areas to ensure the most efficient solution is designed to meet the business needs.
• Drive technical solutions by following technology strategies and standards, roadmaps and practices.
• Deliver complete solutions utilizing the company's application systems, components, and infrastructure.
• Tracks and documents requirements for enterprise development projects and enhancements.
• Assist management with enterprise project prioritization during the planning phase.
• Define clear goals for all aspects of a project and manage their proper execution
• Understand possible project challenges on constraints including, risks, time, resources and scope
• Collaborate with business and technical teams regarding conflicts and gaps between functional goals and existing capabilities.
• Present solutions to Sales Engineering, Solutions Architecture, and business leadership.
• Mentors team members in relevant technologies and implementation architecture.
• Work with Sales Engineering and Account Teams on complex customer engagements
• Review current technologies used within the company and propose product updates to align with industry and customer requirements
• Regular, consistent, and punctual attendance. Must be able to work nights, weekends, and variable schedule(s) as necessary to deliver complex projects
• Monitors current and future trends, technology, and processes. Evangelize ideas on improving the commercial business processes and drive adoption to stay current and competitive with the industry.
• Work closely with project management teams to successfully monitor progress of initiatives
• Drive results and growth.
• Other duties responsibilities as assigned

Requirements/Qualifications -

Education:

• Minimum of 8 years' experience working in a Telecom, Cableco (ideally), or IT environment
• Bachelor degree or comparable experience in Telecommunications, Networking, Cloud or Computer Science.

Experience: Knowledge, Skills and Abilities:

• Inquisitive nature and creative holistic approach of exploring new concepts and approaches.
• Positive outlook in meeting challenges and working to a high level
• Confident when presenting to peers and management within the organization.
• Ability to manage multiple complex projects
• Problem solver at a high level that can drive consensus and push new ideas within the organization.
• Analytical skills with the ability to solve technical and business issues.
• Ability to foster and maintain good working relationships with peers, boundary partners, and customers.
• Ability to listen to multiple points of view and identify key issues and justify recommended solutions.
• Familiarity with business analysis techniques and processes
• Experience and understanding of computer hardware, software, and operating systems.

We're Proud to Offer a Comprehensive Benefits Package Including:

• 401k retirement plan, with employer match
• Insurance options including: medical, dental, vision, life and STD insurance
• Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization
• Floating Holiday: 40 hours per year
• Paid Holidays: 7 days per year
• Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws
• Tuition reimbursement program
• Employee discount program

*Benefits listed above are for regular full-time position

The base salary range in Washington, California, Oregon, Massachusetts, New York, Maryland and Illinois for this position is $130,000-$135,000, opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to Washington, California, Oregon, Massachusetts, New York, Maryland and Illinois and may not be applicable to other locations.

• Targeted Bonus: $2,000-$14,000 quarterly - Our sales total compensation offers the potential for significant upside above targeted earnings for those who overachieve their sales targets.

Our Mission Statement:

* Take care of our customers

* Take care of each other

* Do what we say we are going to do

* Have fun

Diverse Workforce / EEO:

Astound Broadband is proud to be an Equal Opportunity Employer and we are dedicated to cultivating a diverse, equitable and inclusive workplace where employees feel valued, respected and empowered. Discrimination of any kind has no place here. We are dedicated to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity or expression, genetic information, military, veteran status, and any other characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.

FCO (For San Francisco Candidates Only):

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

CCPA Employee Privacy Policy (For California Candidates Only): https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf