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Residence Hall Managers have primary responsibility for the day-to-day supervision and management of a residence hall that houses between approximately 250 to 450 students. This includes the training and supervision of a staff of 6 -14 Resident Assistants, incorporation of the mission, vision and core values of University Housing into the operation of the residence hall, implementation of university and departmental policies and procedures, facilitating the programming model, and administrative responsibilities including serving on departmental committees.
The Residence Hall Managers work with students to develop a sense of community in their residence hall through programming, daily student interaction and active participation in the overall Residence Life program.
This is a live-in position, meaning staff members are provided a furnished apartment, meal plan, and upgraded reserved parking space. When available and approved, Residence Hall Managers receive departmental support for professional involvement and travel.
Responsibilities include but are not limited to:
Administration
* Assume overall responsibility for the administration of the residence hall.
* Assume responsibility for hall openings and closings and coordinate check-in and check-out procedures for assigned residence hall.
* Be accessible, visible and present during all check-in and check-out dates.
* Work closely with Administration staff regarding room changes, consolidations, monthly occupancy reports, withdrawals, etc.
* Check voicemail in the hall office daily and return phone calls within a reasonable timeframe.
* Check mailbox in University Housing office daily (App Hall or
JET).
* Assist in the recruitment, selection and training of University Housing staff.
* Maintain open communication with hall support staff (Housekeeping, Maintenance, etc.).
Supervision and Team Building
* Supervise 6 -14 Resident Assistants in performance of their duties.
* Work to create an environment of mutual support and recognition for Resident Assistants and encourage teamwork among Resident Assistants.
* Facilitate staff development, professional development and on-going training for the staff.
* Conduct weekly staff meetings to provide relevant information and clear communication.
* Provide on-going feedback and job performance evaluations (once each semester) to Resident Assistant staff regarding academic and job performance.
* Assist with the selection of staff through the Resident Assistant and Graduate Assistant selection process.
* Conduct bi-weekly one-on-one advising meetings with Resident Assistants.
* Consult with Coordinator concerning employment status of Resident Assistants.
* Plan, attend and participate in bi-monthly area times.
Community Development and Programming
* Monitor and supervise individual and building-wide community development and programming efforts based on University Housing's community development model
* Oversee management of Resident Assistant budgets.
* Assist in the logistics and implementation of the Residential Learning Plan as needed.
* Support programming and policy-making efforts of University Housing to create a more beneficial living environment and facilitate the development of students.
* Develop and utilize skills to work with various student populations.
* Maintain sensitivity to different perspectives and identities in advocating for the needs of all students
* Address all bias related comments and/or behaviors.
Policy Enforcement/Crisis Management
* Provide leadership during crises in the residence hall and on campus.
* Serve in a weekly duty rotation to provide emergency assistance to approximately 3,000 students
* Become familiar with and follow all institutional and departmental guidelines regarding crises.
* Communicate clearly, interpret and enforce department and University policies to staff and students.
* Review and submit incident reports and crisis reports to the Coordinator in a timely manner.
* Conduct individual disciplinary meetings for
University Housing License Contract violations and monitor assigned sanctions and judicial records.
* Promote the appropriate confrontation and documentation of behavioral issues and concerns by staff.
* Provide programs and other proactive educational interventions to minimize behavioral issues.
* Monitor and maintain in-hall Resident Assistant duty rotation system and calendar.
Relationship with Coordinator (Direct Supervisor)
* Meet weekly with the Coordinator.
* Keep Coordinator informed of all aspects of the residence hall and general students' development issues.
* Perform administrative tasks delegated by the Coordinator.
* Report needed maintenance and building repairs, safety and housekeeping issues to the Coordinator.
* Monitor floor and building-related issues and report them to the Coordinator.
* Complete a performance evaluation with supervisor once a semester.
Role Model
* Act as a positive role model at all times (on and off campus).
* Maintain a professional attitude and manner while employed by the University.
* Monitor and maintain a professional online presence (i.e. Facebook, Twitter, etc.).
* Maintain a high level of ethical standards.
* Know and abide by local, state and federal laws.
* Know and abide by the Appalachian State University
Code of Student Conduct and University Housing policies and procedures as outlined in the
University Housing License Contract and
University Housing Staff Manual.
* Staff of legal drinking age who choose to possess or consume alcohol are expected to model responsible use of alcohol. This includes not condoning underage drinking by being present in situations where you are aware it is occurring and not exhibiting intoxicated behavior on campus.
* Report to your supervisor any incident in which you are documented for violation of campus policies or local/state/federal law.
* Maintain confidentiality for sensitive and
FERPA protected information.
Other Duties
*Residence Hall Managers are the first staff members to arrive and the last staff members to leave their assigned residence hall for all University breaks and closings.
* As necessary for special University events (i.e. playoffs for football games, major campus events, etc), provide on-campus staffing as requested by the Associate Director of University Housing. Note that in some instances this may include returning early from or leaving late for a designated University break.
* Assist in the ongoing assessment and evaluation of Residence Life policies, programs, and practices.
* Complete other duties as assigned from Coordinators, Assistant Directors, the Associate Director of University Housing, and other University Housing staff.
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Appalachian State University
Mar 21, 2025