Google CCAI Architect

Cognizant Technology Solutions is currently seeking a highly skilled Google CCAI Architect who will be responsible for end-to-end solution of Google CCAI technology stack and managing transformation initiatives for contact center.

Cognizant Moment provides Cognizant's clients with a unique perspective to foster growth, attract new customers, strengthen loyalty, and drive new revenue streams with intuitive and engaging content and products. One that combines big data insights with the imaginative application of generative AI to drive innovation and deliver hyper-personalized, dynamic experiences that shape the world of tomorrow. Cognizant Moment's global network of ingenuity and creativity, supported by a deep tech engineering background, is delivering hyper-personalized, dynamic experiences

Are you ready to be a change-maker? At Cognizant, we believe those who challenge the way they work today will lead the way tomorrow! Ability to work independently and remotely, with willingness travel for client engagements as needed.

Responsibilities:
* Design Google CCAI new and/or enhance existing application or system code as assigned or provided in technical specifications
* Support new Google cloud platform implementation and day-to-day functions such as running of existing programs, applications, integration, reviewing design ideas, writing, or editing software and code, performing testing activities, and updating documentation
* Coordinate activities with other technical and functional areas as required
* Work may include sensitive healthcare information, data, trends, or claims
* Support other team members, remove technical roadblocks, and suggest new technical solutions
* Work with the development team and execute design methods on Contact center project with sizable team
* The candidate is expected to coordinate with IT and business support groups for infrastructure need, QA support and production rollout.

Required Skills/Qualifications:
* 18+ years of IT experience in customer service technologies including Google CCAI and Google Cloud Services, Solution design and implementation. Also have experienced omni-channel and AI/ML solutions.
* Experience includes people and project management, enterprise architecture and technical leadership
* Experience in delivery management in contact center products.
* Conducting road map sessions with business leadership, vendor architecture and sales
* Providing business automation solutions using AI/ML as well as contact center technologies
* Managing software evaluations for cloud migrations for customer service channels
* Setting up pilots and POC for solution evaluations and further migration to production solutions
* Managing and leading technology mergers as a result of organizational acquisitions
* Provided cost savings, solution optimization, process improvement for current organization and previous clients
* Six sigma yellow belt trained, green belt project in progress, NICE certified systems admin
* Healthcare, Insurance and Education/e-Learning domain experience
* Excellent analytical, communication (oral & written) and interpersonal skills
* Highly self-motivated, quick learner, team player, challenge seeker
* Good leadership and project execution skills, happy to mentor and share knowledge

Preferred Skills/Qualifications:
* Handled 2-3 Google contact center project and with sizable team
* Google contact center products knowledge and whole contact center domain knowledge.
* Ability to lead the discussion with business and IT stake holders.

Home office setup (network, phone, etc.) Our strength is built on our ability to work together. Our diverse backgrounds offer different perspectives and new ways of thinking. It encourages lively discussions, inspires thought leadership, and helps us build better solutions for our clients. We want someone who thrives in this setting and is inspired to craft meaningful solutions through true collaboration.

If you are comfortable with ambiguity, excited by change, and excel through autonomy, we'd love to hear from you.

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