Network Operations Analyst I-III

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Take part in NOC the shift schedule for daily/nightly tier 1 operations coverage and support of AECC's operational network.
• Provide professional and exceptional customer service to AECC's members, customers, vendors, and business partners whether in person, on-phone, or electronically.
• Answer the AECC NOC hotline and comprehend information given verbally to make informative decisions.
• Monitor the AECC NOC email inbox and respond to requests and important information.
• Perform and complete daily/nightly NOC duties and standard operating procedures such as shift change documentation, system log reviews, proactive system/equipment checks, etc.
• Proactively interface with AECC NOC monitoring tools for active or potential problems to maintain the reliability, performance, and business continuity of AECC's critical applications/systems such as network infrastructure and physical/virtual servers.
• Perform incident management and documentation such as initial troubleshooting and recording incidents via ticketing systems, written/verbal communications updates to affected users/stakeholders, escalations, etc.
• Provide tier 1 standard operating procedures that diagnose and troubleshoot network infrastructure/systems
• Support system/equipment life cycle such as software/security updates, commissioning and decommissioning processes, etc.
• Perform and take part in systems testing and documentation tasks such as network failover, business continuity testing, etc.
• Analyze metrics and report performance trends to provide a proactive approach in predicting future issues or outages.
• Perform any other duties assigned
• Due to our obligation to provide continuous, reliable electric service to our customers, the ability to maintain regular and punctual attendance and the ability to work outside your regularly scheduled office hours when necessary is an essential function of the job.

Minimum Qualifications
Associate's degree plus related experience, or equivalent combination of education and experience.

Analyst I - 2 years of related experience

Analyst II -4 years of related experience

Analyst III - 7 years of related experience

REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
Driver's license

PREFERRED CERTIFICATES, LICENSES, REGISTRATIONS
CompTIA Net+ Or the ability to obtain this certification within a year.

ENVIRONMENTAL CONDITIONS
The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

PHYSICAL ACTIVITIES
The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.
Moderate diversity, low physical. Work activities which allow for a moderate amount of diversity in the performance of tasks which are not as varied as those positions with high-level diversity and decision making. While performing the functions of this job, the employee is continuously required to sit, use hands to
finger, handle, or feel, talk or hear; regularly required to stand, walk, reach with hands and arms; occasionally required to climb or balance, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds; frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision; color vision; and ability to adjust focus.

ADDITIONAL INFORMATION
Must be flexible to work weekends and/or overnight shifts as necessary Some travel (<10%), will be required. Experience working in a process-oriented workflow environment. Understanding of network technologies (WAN, LAN, WLAN, VPN, etc.) Working knowledge of enterprise software tools such as MS Office suite.
Proven customer experience and practiced oral and written communication skills. Self-motivated and ability to take initiative.

Benefits

• 100% Company Funded Defined Benefit Pension Plan
• 401(k) with 3% Dollar-for Dollar Company Match
• Health, Dental, and Vision Insurance
• 9 Paid holidays
• 2 Floating holidays
• Educational assistance
• Paid time off accrual
• Short-term disability
• Long-term disability
• Free & confidential Employee Assistance Program

EEO/AA/M/F/VETS/DISABLED

Should you elect to apply for this position, AECC/AECI will review your qualifications. If after reviewing the qualifications and experience of all applicants, your skills and credentials meet our needs, someone from our organization may contact you. Please be advised that the time required to complete the applicant review process typically takes between 30 and 90 days but could extend beyond that. Once the position has been filled, all applicants will be notified via email.

Arkansas Electric Cooperative Corporation and Arkansas Electric Cooperatives, Inc. are Equal Opportunity Workplace and an Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age or any other protected category.