Account Manager Intern | Summer 2025

The internship program dates are June 2nd- August 8th 2025. This is a full time internship for the summer with a pay of $20/hour. It is a hybrid work schedule with 3 days in the office and 2 days remote IF you reside within 50 miles of one of our offices.

The Account Manager intern will possess previous experience in a customer service related role focused on phone skills, customer relationship management, and multi-tasking. Familiarity and/or hands on experience with customer service platforms, managing and resolving tickets is critical to this internship.

The Intern will have exposure to assigned department operations, policies and procedures and will be assisting/providing support to the assigned department thus contributing to the departmental goals. As a Technical Intern, you will be assigned to projects and tasks that will enhance your educational experience through practical, on-the-job learning, assignments, and projects. We value collaboration, foster innovation, and value the diverse intellectual capabilities that make up our strong, inclusive, smart, and passionate workforce.

Duties and Responsibilities:

• Develop an understanding of the overall concept of the company, including the brand, customer, product goals and all other aspects of service;
• Develop a working knowledge of the assigned department;
• Attends unit, departmental, and corporate meetings as assigned;
• Work collaboratively and develop skills needed to carry out day-to-day work and/or participate in departmental projects;
• Lead or assist in the completion of projects, artifacts and/or process improvements for all the programs, as assigned;
• Conduct assessments, provide consultation, and follow up with the teams as needed;
• Support current business processes and may assist with implementation of new business processes;
• Completes miscellaneous assignments as assigned;
• Maintain compliance with Inovalon's policies, procedures and mission statement;
• Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon's Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position; and
• Fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of the Company.

Job Requirements:

• Must possess strong interpersonal skills including written communication and verbal communications;
• Must be goal-oriented, organized, and focused;
• Demonstrates a growth mindset, seeks feedback often and is effective in continuous personal and professional development;
• Shows punctuality, professionalism, and a positive attitude when completing assignments;
• Should possess good judgment and decision-making skills;
• A certain degree of analytical thinking, creativity and latitude is expected;
• Able to work independently and in teams;
• Able to prepare and present project(s), technical team members and business leaders.

Education:

• Pursuing a bachelor's degree or master's degree in a field of study that includes or has focus on Business.
• Industry certifications are not required but a plus if you have them

Physical Demands and Work Environment:

• Sedentary work (i.e. sitting for long periods of time);
• Exerting up to 5 pounds of force occasionally and/or negligible amount of force;
• Subject to inside environmental conditions;
• Working outside USA is not permitted; and
• Travel for this position will include less than 5% locally, usually for training purposes.