International Move Coordinator (Hybrid)

Role Overview

Manage assigned account moves from beginning to end providing full move management, to include counseling shippers on entitlements, which will require familiarity with GSA's Household Goods Tender of Service (HTOS).

What You'll Be Doing

40%

• Coordinate the household goods moves for specific Government Accounts making all the arrangements with agents and vendors to insure complete customer satisfaction, while maintaining the profitability levels as set up during the rate filing process Targeted annual workload of 350-400 moves.

15%

• Provides counseling to U.S. Government employees to insure 100% compliance with Household Goods Tender of Service (HTOS), FTR's Government Statements of Work (SOW), Agency policy and Blanket Purchase Agreement (BPA) directives.

15%

• Ensure that all files are processed and billed in a timely manner. Taking care of setting up charges accurately in the system to insure that vendors are also compensated in a timely and accurate manner. Settle invoice exceptions via cost research, comparing quoted rated to invoice and tariff rates. Negotiate with vendors and agents to settle discrepancies.

15%

• Serve as a liaison between the Government Accounts to insure the integrity of the service being provided, as well as grow the business.

10%

• Client problem solving and client interaction on day to day. Maintain contact with Government agency personnel.

5%

• Work in conjunction with the Manager, International Government, to identify, develop, sell and implement process and relocation policy improvements and initiatives to further support government client's mission and to maintain or increase client profitability.

What You Bring to Sirva

• Industry experience (freight forwarding, import/export) preferred
• Minimum 5-year customer service experience required
• Strong communication skills: both verbal and written with proper business etiquette
• Strong negotiation skills
• Strong analytical skills: understanding of a basic P&L (Profit & Loss) statement
• Effective problem solving skills
• Knowledge of world geography
• Organization: time management, setting priorities, deadline oriented
• Results-oriented
• Proficient in Microsoft Office Applications (Excel, Word, Outlook)
• Multi-lingual a plus

#LI-Hybrid

Sirva Worldwide, Inc. provides HR and mobility professionals with the resources, guidance, and support they need to achieve the best possible relocation for talent, and for the companies that move them. As a leading global relocation management and moving services company, we bring together personalized program solutions, expansive global reach, innovative technology, and an unmatched supply chain to transform businesses of any size and empower talent moving to their next opportunity. From corporate relocation and household goods to home sale and commercial moving and storage, our portfolio of brands (including Sirva, Allied, northAmerican, Global Van Lines, Alliance, Sirva Mortgage and SMARTBOX) provide everything needed to move talent and deliver experience.

At Sirva, we're committed to cultivating a workplace that reflects the diversity of the global organizations that we serve. We recognize that building an inclusive, engaged company culture results in empowered employees that reflect a wide range of approaches and perspectives. Those perspectives lead to new ideas. New ideas lead to innovation and excellence. Our approach to diversity, equality and inclusion is driven by a commitment to these values and a belief that diversity makes our company stronger.

Sirva is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. Sirva also prohibits harassment of applicants and employees based on any of these protected categories.

It is also Sirva's policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions. The Federal EEO Law Poster may be found at http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.

If you need a reasonable accommodation because of a disability of any part of the employment process, please send an email to Human Resources at HRSIRVA@SIRVA.com and let us know the nature of your request and your contact information.