Program Manager - Base Growth Management (B2B Services)

Charter Communications

Mar 25, 2025
Do you want to develop and implement growth strategies on the existing customer base that increase cross-sell, retention and revenue? You can do that. Ready to successfully integrate projects and adjust the scope, timing and budget based on business needs? As a Program Manager at Spectrum Business, you can do that. Spectrum Business provides modern enterprise technology solutions that meet the unique needs of some of the country's biggest brands. If you're looking to build your most successful career, support client growth and work alongside intelligent, driven professionals, you can do that. We're ready to go all in on your future and create an engaging environment. BE PART OF THE CONNECTION Responsible for developing and executing base management strategies for Spectrum Business that drive revenue growth and maintain long-term business relationship. Leveraging data and insight, you identify opportunities to grow the breadth and depth of our customer relationship and minimize churn. While working with a cross-functional team in Product, Customer Operations, Client Experience, Sales Operations and Marketing, You plan, manage, monitor and report on all aspects of programs and serve as the subject matter expert and main point of contact. You collaborate with teams in person and digitally within an office environment. WHAT OUR PROGRAM MANAGERS ENJOY MOST Develop data-driven program strategies that support business cases and high-level objectives Collaborate with Product Analytics to develop metrics and dashboards to monitor ongoing progress and track trends Work in a cross functional team to developing grow opportunities and track key project milestones to recommend adjustments Communicate with stakeholders to inform them of program strategy, direction and changes and identify and prioritize opportunities. WHAT YOU'LL BRING TO SPECTRUM Required Qualifications Experience: Seven or more years of experience in project management; Experience prioritizing and organizing programs while defining KPIs and metrics. Education: Bachelor's degree in a related field or equivalent experience. Technical Skills: Proficient in Microsoft Office. Skills: Prioritization, organizational, analytical, interpretation and English communication skills. Abilities: Deadline-driven with the ability to work independently managing complex programs and budgets; Advanced ability to conduct risk assessments and develop a mitigation plan. Preferred Qualifications Relevant experience in similar roles in the telecom industry preferably or in other industries requiring subscriber-based B2B services Blend of Marketing, Sales Operations and Product Development Experience is preferred Spectrum Business CONNECTS YOU TO MORE Embracing Diversity: A culture of excellence that celebrates diversity, innovative thinking and dedication to exceeding client expectations. Learning Culture: Company support in obtaining technical certifications. Dynamic Growth: Paid training and clearly defined paths to advance within the company. Total Rewards: Comprehensive benefits that encourage a work-life balance. Apply now, connect a friend to this opportunity or sign up for job alerts! #LI-KK1 KGN312 2025-49632 2025 Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. This job posting will remain open until 2025-03-31 06:00 AM (UTC) and will be extended if necessary. The base pay for this position generally is between $98,900.00 and $175,300.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses. Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you're joining a strong community of 95,000 employees working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more. Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.