Enrollment Services Specialist

Georgia State University
$42,000
tuition assistance
United States, Georgia, Atlanta
1 Park Place (Show on map)
Mar 25, 2025
Description : Enrollment Services Specialist Registrar Office Atlanta Campus Schedule: Monday - Friday \| 8:30 AM - 5:15 PM In the Office of the Registrar, Enrollment & Registration Services [Call Center], the primary responsibility of the Enrollment Services Specialist position is to provide cross-functional services in the area of enrollment services to include admissions, registration, academic and biographical records, and issues related to campus and online course enrollment from the start of their academic career up through graduation. Provide assistance with completing necessary processes and refer to appropriate resources on campus as necessary. Provide excellent customer service within a high-volume Enrollment & Registration Services Call Center environment. WHAT MAKES THE Registrar's Office A GREAT PLACE? * A flexible work environment * Generous benefits, including health, dental, vision, tuition assistance, retirement, etc. * A knowledge-sharing organization that works collaboratively with diverse partners. * Professional development opportunity and mentorship * A rapidly growing center within an academic setting HERE IS WHAT YOU WILL DO * Provide cross-functional services in the area of enrollment services to include admissions, registration, enrollment, and academic records. * Must also have an understanding of admissions processes, student advisement, financial aid and working within a university setting. * Answer questions regarding all aspects of enrollment, in particular about admissions, registration, academic and biographical records and issues related to on campus and online course enrollment. * Provides assistance completing necessary enrollment and academic processes up through graduation. Analyze student accounts and records, answering questions, updating records, providing counseling, and resolving problems within the Enrollment & Registration Services Center, both simple and complex Tier 1 issues with only minimal supervisory guidance. Counsel students on a variety of issues during our New Student Orientation to enrollment and after, including but not limited to registration and academic records. * Provide excellent customer service within a high-volume call center environment which includes outreach calling campaigns, CRM ticketing, new student orientation sessions and assist the Georgia State University community. * Public contact by counseling, advising, investigating, and problem-solving questions and issues from current and previous students, parents, faculty, staff, other college offices in all aspects of the enrollment process, including but not limited to in-depth admissions, registration, academic and biographical records, and issues related to campus and on-line course enrollment. Being responsible for charting each student in Salesforce and being logged in to our CMS system, in which students are queued for a better customer flow management. * Providing counseling to students and parents with in-depth enrollment questions. Answering tier 1 questions regarding all aspects of enrollment, in particular about registration, academic and biographical records and issues related to on campus and online course enrollment. Assisting in our reinstatement process for each semester and which is completed after students have dropped out of classes. * Community outreach (conducting calling campaigns for outreach to students to complete enrollment processes concerning registration as well as assisting with outreach to the departments on Office of the Registrar's and Admissions processes. Disclaimer : This job requisition provides a high-level job definition. It is not intended to provide a comprehensive or exclusive list of job duties. As such, job duties and/or responsibilities within the context of this job requisition may change at the discretion the employee's direct supervisor. Qualifications : Minimum Hiring Qualifications: Bachelor's degree and two years of related experience; or a combination of education and related experience. Preferred Hiring Qualifications: Preference will be given to candidates demonstrating a knowledge of Call Center environment. Must have a working knowledge of integrated student record data systems, such as Banner and Banner Workflow. Must have a collaborative, energetic and resourceful work style. Excellent oral and written communication skills. Excellent organizational and interpersonal skills. Ability to multi-task; pay attention to detail; and exhibit excellent customer service skills. Experience with FERPA and laws governing financial aid. Minimum two years' experience in an enrollment services environment or unit (i.e., admissions, registrar, student accounts, academic records, financial aid, etc.) College/Business Unit : Enrollment Management Department : University Registrar Location : Atlanta Campus Shift : M-F 8:30AM-5:15PM Salary : $42,000 Pay Grade : 12 FLSA Status : Non-Exempt Job Type : Full Time (Benefits Eligible) Job Posting : 03/25/25, 11:50:18 AM Closing Date : 04/08/25, 11:59:00 PM Additional Preferred Qualifications : Special Instructions : To be fully considered for this position all candidates must submit the following at the time of submission: * A complete and accurate GSU application * Resume * Cover Letter (Recommended) Final candidates must provide three professional references. #LI-KH1 Please note, Georgia State University's career board updates daily and requisitions are subject to be removed without prior notice or before the posting expires. Georgia State University is an Equal Opportunity Employer and does not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class. Georgia State University Values : COMMUNITY: Fostering a distinctive shared identity and common purpose across our multi-campus university, INCLUSION AND DIVERSITY: Respecting the dignity and value of all people and perspectives through honorable conduct based on engagement, fairness, access, equity, and civility, TRANSFORMATION: Intentionally pursuing knowledge, practice, and scholarly rigor to inspire lifelong learning, and to make our community and the world a better place. INTEGRITY: Adhering to our values, mission, and the truth through respectful cooperation and effective stewardship of resources, EXCELLENCE: Achieving the highest standards and distinction in teaching, research, and service, STRATEGIC INNOVATION: Embracing invention and creativity in the pursuit of meaningful discovery using our collective talents. USG Core Value Statement : The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653. Equal Employment Opportunity : Georgia State prohibits discrimination, including discriminatory harassment, on the basis of race, ethnicity, ancestry, color, religion, sex (including pregnancy),, sexual orientation, gender identity, gender expression, national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions., This prohibition applies to faculty, staff, students, and all other members of the Georgia State community, including affiliates, invitees, and guests. Further, Georgia State prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law,, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract. Background Check : Successful candidate must be able to pass a comprehensive criminal background investigation and other background searches as applicable to the job such as credit check and Motor Vehicle Record. Clery Disclosure of Campus Security Policy and Campus Crime: Georgia State University is committed to its students' and employees' safety and security. It complies with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) to provide information on certain crimes on campus. This position may be designated as a Campus Security Authority, ensuring that reported crimes are routed to the appropriate University office. Please note, Georgia State University's career board updates daily and requisitions are subject to be removed without prior notice or before the posting expires. Georgia State University is an Equal Opportunity Employer and does not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class.