Operations Manager

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Job Description

At FIS, our technology and our people are moving forward. We advance the way the world pays, banks and invests. We believe in building inclusive, diverse teams. Together, we innovate to help our colleagues, clients and communities succeed. If you're ready to grow your career and make an impact in fintech, we have one question: Are you FIS?

About the team:

You will be joining a team managing daily operations, client escalations, project deployments, and overall management to budgeted costs for some of our largest clients. Specifically, this position will manage processing, Fraud, and potentially broader Deposit back-office teams. Working across teams in both US and India, this team specializes in US and Canada returns, adjustments, and exceptions processing.

What you will be doing:

You will manage a team of operations leaders who are responsible for managing the day-to-day activities of our processing team. You will work closely with the client and stakeholders as the single point of contact regarding any operational questions or issues.

• Working onsite 3-days a week; 1 day (Mon. or Fri.) & 2 days (Tue. - Thurs.)

• Working a 1st shift schedule

• Occasional virtual 3rd shift requirements to check-in with team

• You will manage the processing environment to protect production systems critical to the success of the business.

• Acts as escalation point with subject matter expertise for outstanding questions around Day 2 operations or any ancillary services for a particular client.

• You are responsible for delivering an operations environment that meets all service level agreements, e.g., 24/7 availability, response time parameters, etc. and availability targets.

• You will develop and implement team standards and procedures that support departmental standards and procedures.

• You will select, train, develop, and lead an efficient and effective processing team.

• You will be developing, managing and forecasting the budgets for the relevant cost centers.

• Research and test new analytical approaches and technologies.

What you bring:

• Bachelor's Degree in related field or the equivalent combination of education, training, or work experience

• Knowledge of all processing phases

• 2+ years of management experience

• 7+ years of processing environment experience

• Knowledge of project management methods and techniques

• Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors

• Proficiency in client communication and escalation management

• Knowledge of FIS products and systems

What we offer you:

A career at FIS is more than just a job. It's the chance to shape the future of fintech. At FIS, we off you:

• Opportunities to make an impact in fintech

• Personal and professional learning

• Inclusive, diverse work environment

• Resources to give back to your community

• Competitive salary and benefits

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass