GME, IS SUPPORT TECH, Full Time, Varied

Opened in 2010, Palmdale Regional Medical Center is a 184-bed, acute care hospital located in Palmdale, CA. One of Southern California's newest hospitals and featuring all-private patient rooms, Palmdale Regional provides high-quality, award-winning patient care to residents and visitors of the Antelope Valley and surrounding areas. Palmdale Regional is active in the community and regularly participates with the Antelope Valley Board of Trade/Greater Antelope Valley Economic Alliance (now AV Edge), and other civic and governmental groups. Palmdale Regional believes in "Community Service Excellence" and supports nonprofit agencies and other healthcare related organizations.

Palmdale Regional recently joined the newly created regional brand, Southwest Healthcare. This comprehensive network of care incorporates five hospitals in the southern California region and includes multiple convenient ambulatory locations serving many communities. With more than 7,000 skilled and talented care providers across the region, all dedicated to the highest standards, the shared goal is to provide convenient access to a wide range of healthcare services. Learn more: www.SouthwestHealthcare.com. For more information on Palmdale Regional, please visit www.palmdaleregional.com and follow Palmdale Regional Medical Center on social: Facebook, Instagram, LinkedIn and YouTube

One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (NYSE: UHS) has built an impressive record of achievement and performance, growing since its inception into a Fortune 500 corporation. Headquartered in King of Prussia, PA, UHS has 99,000 employees. Through its subsidiaries, UHS operates 28 acute care hospitals, 331 behavioral health facilities, 60 outpatient and other facilities in 39 U.S. States, Washington, D.C., Puerto Rico and the United Kingdom.

www.swhpalmdaleregional.com/careers

Position Description:

The Information Services (I.S.) Support Technician provides technical support to multiple facilities across the Region, including hospital staff and physicians, as well as internal and external employees. Provides Tier II support
issues regarding hardware, software, and networking for Universal Health Services, Inc. (UHS) technical assets.End user issues are reported by using different mediums of communication including primarily online work-orders,
phone, instant messaging, and in-person. The Information Services (I.S.) Support Technician is responsible to ask appropriate questions and makes informed decisions using tools including an online knowledge base. Issues that
require higher level of troubleshooting are escalated using the online trouble ticket system to the appropriate Tier III support staff member. The I.S. Support Technician is accountable for groundwork including installation and
maintenance of end-user workstations, hospital issued phones, and peripherals connected to the workstations

Essential Job Duties:

• Provides Tier II Helpdesk support.
• Responds to user requests for service; troubleshoots problems and develops minor repairs to equipment and arranges for other servicing needs.
• Installs and maintains all levels of desktop equipment and related peripherals.
• Advises supervisor on equipment requirements and problem areas and makes recommendations for
  solution of problems.
• Maintains inventory of end-user desktop equipment (PC's, printers, phones and etc.)
• Troubleshoots all desktop hardware and application issues.
• Setup of new computers including network connections, Windows Operating System, and
  installation of all desktop peripheral equipment as consistent with configuration standards.
• Works collaboratively with other IS team members to deliver excellent customer service in solving
  computer problems expeditiously.
• Participates in creating an effective multidisciplinary approach in meeting Information Systems
  challenges.
• Participates in the development and implementation of process improve projects, ensuring the
  continued delivery of quality products and services.
  Manages assignments received by Helpdesk Technician using work orders received in the CA Service Desk System.
• Provides prompt and accurate technical support ensuring a high level of customer satisfaction. Uses
  courtesy and professionalism to answer and assist with helpdesk calls.
• Assists users with troubleshooting of hardware (PC, printer, and scanners) and application software
• issues.
• Performs other duties as assigned by the Technical Services Manager.
• Will be required to perform after hours on-call support on a routine basis.

Job Duties/Responsibilities Requirements:

• High School Graduate or equivilent required
  Associate's degree from an accredited College or University in computer related field, trade school
  certificate in computer related studies, or equivalent combination of education and experience preferred.
  One (1) to two (2) years of experience in computer hardware, software, break/fix and troubleshooting
  experience required, acute care setting preferred.
  One (1) to two (2) years of experience providing customer support for Windows 10 in an enterprise
  environment required, acute care setting preferred.
• A+ or N+ certification desired.
  Must have valid California Driver's License and reliable transportation. Job requires travel between
  facilities on a daily basis.

This opportunity offers the following:

• Challenging and rewarding work environment
• Competitive compensation & Generous Paid Time Off
• Excellent Medical, Dental, Vision and Prescription Drug Plan
• 401k plan with company match and discounted stock plan
• SoFi Student Loan Refinancing Program
• Student Loan Repayment Assistance Program
• Career development opportunities within UHS and its 300+ subsidiaries!
• More information is available on our Benefits Guest Website: Benefits.uhsguest.com

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

Avoid and Report Recruitment Scams

We are aware of a scam whereby imposters are posing as Recruiters from UHS, and our subsidiary hospitals and facilities. Beware of anyone requesting financial or personal information.

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skill set and experience with the best possible career path at UHS and our subsidiaries. During the recruitment process, no recruiter or employee will request financial or personal information (e.g., Social Security Number, credit card or bank information, etc.) from you via email. Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you suspect a fraudulent job posting or job-related email mentioning UHS or its subsidiaries, we encourage you to report such concerns to appropriate law enforcement. We encourage you to refer to legitimate UHS and UHS subsidiary career websites to verify job opportunities and not rely on unsolicited calls from recruiters.