Senior Manager, Service Delivery Design and Engineering

Company Description

Zayo provides mission-critical bandwidth to the world's most impactful companies, fueling the innovations that are transforming our society. Zayo's 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo's communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

Zayo is seeking a Senior Manager of Service Delivery Design and Engineering to be responsible for overseeing a Managed Services team that provides technical support, system administration, and infrastructure management for HCPS school district.

Our Senior Manager of Service Delivery Design and Engineering ensures the delivery of reliable, secure, and high-performing network infrastructure that support instructional and administrative operations at 280+ facilities.The Senior Manager of Service Delivery Design and Engineering will lead a team of wired, wireless, Security, and monitoring IT professionals, and align initiatives with the district's IT management goals.

*** This role is based in Tampa, FL ***

Responsibilities:

• Lead and manage a team of IT Monitoring, wireless network engineers, and network engineers in delivering managed services.

• Oversee day-to-day IT operations to provide timely and effective support for the client, the on-site ENA/Zayo team, and Zayo corporate functions.

• Recommend and develop and implement technology strategies that align with the district's stated objectives.

• Manage and maintain network infrastructure to optimize end-user network functionality.

• Monitor system performance and availability, providing communications to support teams and reporting as requested by district IT Managers.

• Act as the primary point of contact for infrastructure technology to vendors and providers to manage connectivity tasks.

• Collaborate with administrative leaders to recommend technology solutions that enhance the educational infrastructure.

• Lead the team in training and application of IT best practices, corporate policies, and safety procedures for incident management and system updates.

• Provide training and mentorship to on site team members' professional development and advancement.

• Communicate with Zayo corporate staff to assess the needs and requirements of the local team to perform the services contracted for.

Work Environment:

• This position is based in a school district environment, requiring occasional travel between school sites.

• May require working outside of standard business hours for critical system maintenance and emergency support.

• Will be required to manage personnel training, work record, and disciplinary/merit management tasks.

• Requires weekly status updates and reasonably fast (<2hr) major incident reporting to the client.

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or equivalent work experience.

• Minimum of eight (8) years of experience in IT roles, preferably within an educational or managed services environment with a minimum of four (4) years of experience in a leadership capacity.

• This position will require passing all background and driving record checks.

• Strong knowledge of IT infrastructure, cloud computing, cybersecurity, and enterprise applications.

• Experience managing help desk operations, IT support services, and vendor relationships.

• Proven ability to lead and develop high-performing teams.

• Excellent problem-solving, project management, and communication skills.

• Familiarity with education technology platforms and student information systems.

• Understanding of IT Best Practice, Industry Standards, and data security incident response.

Preferred Qualifications:

• Experience working in a K-12 school district or higher education setting.

• Familiar with Meraki, Juniper, Cisco, Fortinet and Aruba network platforms.

• Proficient in Office365, FreshService, and Workday functionality.

Estimated base salary range: $108,500 - $155,000 USD/annually.

Relocation may be provided.

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The base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation decisions. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. Non- sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan.

Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

Benefits, Rewards & Wellness

• Excellent Health, Dental & Vision Insurance

• Retirement 401(k) Savings Plan

• Generous paid time off policy including paid parental leave

Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.