Supervisor of Credit and Collections

Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.

Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years.

Our offices have onsite fully equipped state of the art gyms for employees at zero cost.

Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.

We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.

Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024.

Granite was recently named One of Forbes Best Employers for Diversity.

Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.

If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.

EOE/M/F/Vets/Disabled

General Summary of Position:

Supervisor of Credit & Collections is responsible for the operations of the Collection department in the Orlando office. That includes overseeing assigned AR, assist with developing and implementing collection strategies and help guide and mentor collectors.

Duties and Responsibilities:

• Train and lead team to achieve monthly cash collection goals
• Complete call monitoring for collection call quality
• Lead team and provide guidance on complex collection accounts
• Track and provide guidance on open disputed accounts that have not paid 30 days
• Manage team's productivity using KPI scorecard
• Maintain effectiveness of collection activities with current policy and recommend alternate course of action for optimum results

Required Qualifications:

• Analytical skills that can determine effectiveness of collection process and team KPI metrics
• Ability to communicate directly with internal teams and customers respectfully to achieve goal of collecting and retaining the customer
• Ability to negotiate and make decisions confidently within company policies
• Management skills needed to assess performance of the collections team and provide training or guidance
• 1-2 year experience

Preferred Qualifications:

• 2 years telecom experience
• Prior Collection Management experience
• Familiar with KPI Metric reporting