Scheduling Assistant

Center for Energy and Environment
medical insurance, dental insurance, parental leave, paid time off, paid holidays
United States, Minnesota, St. Paul
Mar 27, 2025
Description Location Hybrid - 1-2 days/week in our Roseville office Join Our Dynamic Scheduling Team We are looking for a Scheduling Assistant to join our growing Residential Department. This role will report to the Scheduling Team Supervisor. The scheduling team is responsible for providing administrative support within the Residential Department of the Center for Energy and Environment. This includes scheduling visits, attending meetings, coordinating homeowner communications, and entering customer information into software systems. This position is customer-facing and works in a fast-paced environment. The Scheduling Assistant will work with all levels within the organization to facilitate scheduling and general communications with program participants. Scheduling Assistants work with Home Energy Squad field and office staff to ensure robust customer experiences. As part of the Residential Team, this position may also assist with overflow work assigned from residential programs within CEE. This is a regular, full-time position that does not have any direct reports. Primary working hours can be performed in-office or remotely after training is completed. Who We Are Center for Energy and Environment (CEE) is a clean energy nonprofit with offices in North Loop of Minneapolis and St. Paul.We provide practical energy solutions for homes, businesses, and communities to cut energy waste and harmful emissions. We collaborate regularly with field peers and partners, and we employ curious people who enjoy learning and contributing to the Midwest's quality of life and economy. Recognized as one of Minnesota's top 200 workplaces by the Star Tribune, CEE is known for its open communication, respect for diverse perspectives, and commitment to work-life balance. What We Offer Insurance Coverage Options: To ensure you and your family are well protected, we have got you covered with Medical Insurance, Dental Insurance, Health Saving Account, and Flexible Spending Accounts. Please see our 2025 Benefit Summary. Impact: We want to make the world a better and more energy efficient place. Our work and the decisions we make are rooted in this foundational desire. Future Planning: To help you secure your financial future, benefit from our retirement saving program. Reach your goal sooner with our immediate vestingand company contribution. Work/Life Balance: We recognize the importance of maintaining a healthy work-life balance and are dedicated to supporting our team members in various aspects of their lives. Our benefits include generous Paid Time Off (PTO), paid parental leave, and salary continuation for major medical events, ensuring that you have the support you need during significant life moments and personal challenges. Holidays: Our company provides nine paid holidays each year, offering you ample time to observe important occasions and enjoy personal time. Growth: We want everyone to grow and learn within their roles. We offer professional development opportunities and education assistance. Championing DEI: Our committed DEI Committee promotes a diverse and inclusive work environment by establishing clear goals and assessing progress throughout the organization. What You'll Do Complete accurate and timely scheduling of Home Energy Squad visits Perform customer communications by phone, email, and text in a pleasant and professional manner Perform accurate data entry and client information uploads with special attention to information security Prepare and edit reports Provide support for residential staff Dispatch schedule changes to field crews Perform administrative tasks across the Residential Department Understand and adhere to corporate policies and procedures Attend trainings as requested Read corporate wide emails and correspondence Other duties as assigned or apparent Skills & Knowledge We're Looking For At least one year of customer service experience is required Ability to remain calm, patient, and understanding during challenging interactions Computer skills and high comfort level with modern office technology Ability to learn and operate comfortably within complex technology platforms High quality communication skills in person and via email, phone, and text Strong time management and organizational skills, with the ability to meet deadlines and work in team settings with frequent interruptions Genuine interest in residential energy efficiency and a willingness to expand your knowledge base on the subject Proficient in use of office equipment such as computers, phones, photocopiers, filing cabinets and fax machines Preferred Qualifications Fluent in Hmong, Somali, or Spanish Experience with Salesforce, scheduling software, other databases or CRMs is preferred Compensation Dependent on qualifications and experience, we expect the pay range upon hire for this position will be $20.50-21.50 per hour. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)