DI Claims Team Cons - Team Lead

We are seeking an experienced professional in the Individual Disability Insurance (DI) Claims field to join our DI Claims team. The ideal candidate will possess extensive knowledge and experience in managing DI claims, as well as strong leadership abilities to guide and develop claim analysts by serving as a role model and resource, monitoring, and guiding claim management skills, and providing positive reinforcement through effective case management.

Primary Duties and Responsibilities

• Develops the technical performance of disability claim analysts by serving as a role model and resource via the following team leader responsibilities.
• Monitors, guides, and develops the claim management skills of claim analysts.
• Provides positive reinforcement and opportunities regarding case management through the effective handling of verbal and written referrals in accordance with divisional practices as defined by the Service Goal, Best Practices and Desk Organization guidelines.
• Provides effective ongoing performance feedback to the individual and the manager.
• Investigates, analyzes and makes decisions on a reduced volume of high effort non-contestable and contestable disability income claims including late claims, Disability Overhead Expense, Financial Representative, Buyout and Keyperson.
• Uses extensive financial, medical, legal and contractual knowledge to interpret and analyze pertinent facts in making and communicating claim decisions.
• Responsible for managing claims in litigation and referring claims to the Law Department.
• May be called upon to represent the Company in legal matters through preparation for and participation in depositions and trials.
• Preserves Northwestern Mutual's image and reputation in the approval or denial of benefits despite difficult and delicate circumstances.
• Determines applicability of benefits claimed by interpreting contract provisions and maintaining consistency with our Disability Benefits claim philosophy.
• Approval Limits Contestable and Non-Contestable $0-$11,000.

Qualifications

• Five to seven years of experience in Individual Disability Insurance Claim handling demonstrating analytical ability, in-depth knowledge of DI policies, procedures, and regulations.
• Independent decision-making and sound judgment in the application of guidelines.
• Ability to collaborate within and across teams to obtain the best possible results.
• Excellent organization and communication skills. Bachelor's Degree or equivalent work experience.

Northwestern Mutual pays on a geographic-specific salary structure and placement in the salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity as well as the cost of labor in the market; and other conditions of employment. At Northwestern Mutual, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. Please note that the salary range listed in the posting is the standard pay structure. Positions in certain locations (such as California) may provide an increase on the standard pay structure based on the location. Please c lick here for additional information relating to location-based pay structures.

We are an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or status as a protected veteran, or any other characteristic protected by law.

If you work or would be working in California, Colorado, New York City, Washington or outside of a Corporate location, please click here for information pertaining to compensation and benefits.

We're excited about the potential people bring to Northwestern Mutual. You can grow your career here while enjoying first-class perks, benefits, and commitment to diversity and inclusion.

• Flexible work schedules
• Concierge service
• Comprehensive benefits
• Employee resource groups