Service Desk Intern

Internships

JMT's Technology Group is seeking a Service Desk intern to assist the Service Desk in all areas of end user support as needed. This involves assistance in hardware deployments, software installations/updates, and requests to the Service Desk. This would also include troubleshooting technical issues, and acting as a team member on various projects assigned to the Service Desk.

Salary range for this position is $20-$25 per hour commensurate with experience, education and certifications. The provided range is a good faith estimate based on the requirements described within the job description. We notice that we receive a wide variety of applicants and recognize that the person selected may be less experienced or more experienced. If so, the actual salary range may vary from the estimate provided.

Essential functions and responsibilities

• Software Installation/Updates - Assist in the deployment of new software and software updates
• Documentation - Document calls to the Service Desk, procedures for end users and new technology following outlined procedures
• Service Desk Support - Respond to Service Desk calls and support tickets and assist or escalate as necessary
• Computer Deployment - Image, configure, and deliver computers and other hardware to users
• IT Lab Maintenance - Assist in keeping the IT lab organized, including stocking new inventory and disposal of empty boxes

Nonessential functions and responsibilities:

• Perform other related duties as assigned

• Qualified candidate would be working toward a degree in Information systems or related Information Technology curriculum.

Preferred Experience

• Coursework in related field
• Previous internship experience

Working Conditions

Work is performed within a general office environment. Work is generally sedentary in nature but may require occasional standing and walking. Lighting and temperature are adequate and there are no hazardous or unpleasant conditions caused by noise, dust, etc. within the office environment.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other characteristic protected by state or federal law.