Help Desk Support

Job Title: Help Desk Specialist
Clearance Required: No Clearance Required
Work Location: Hybrid Rockville, MD

Alpha Omega is seeking a qualified Help Desk Specialist to support NIH NIDCD IT Services. The Application Programmer is responsible for developing and enhancing multiple applications in an enterprise environment.

Key Responsibilities:

• Perform design, coding, configuration, and unit testing.
• Working on problems in several areas, including modernization, system interfaces, scalability with load and capacity, usability and accessibility upgrades, and refactoring.
• Performing software development with the following technologies: Java, J2EE, Eclipse or NetBeans IDEs, JSP, SOA, XML Beans, Struts/Spring, Hibernate/ibatis, Maven/Ant, WebLogic, Apache Tomcat.
• Day to day work with multi-tier web-based applications, user interfaces and user interaction.
• Hands on work with relational databases (Oracle), REST/SOAP Services.
• Knowledge of XHTML, JSP, JSTL, with CSS styles applied.
• Employees will be contributing to and consuming Open-Source projects.
• Utilizing problem solving, troubleshooting, and analytical skills to tackle complex issues.

Required Qualifications:

Education:

• Bachelor's degree in web design, IT, Computer Science or related discipline.

Experience/Skills:

• At least 2 years of experience in developing and maintaining applications.
• Meticulous attention to detail, ability to be innovative with strong interpersonal skills.
• Detail oriented and organized in development and documentation.
• Ability to thrive in a team-based environment.
• Problem-solving aptitude.
• Excellent communication skills.

Preferred Qualifications:

• Experience with Agile and Scrum
• Experience with project management tools (JIRA)
• Knowledge of JIRA and version control systems
• Re-Architecting legacy applications
• Automation Testing Tools such as JUnit
• Demonstrated ability to effectively use Microsoft 365 Copilot and other AI-driven tools to enhance productivity in daily development tasks, including writing technical documentation, generating progress reports, summarizing project meetings, and preparing feature presentations.
• Skilled in guiding team members to leverage Microsoft 365 Copilot to improve collaboration, streamline development workflows, and enhance coding and project management efficiency.

Salary and Benefit Information:

The likely salary range for this position is $43,969-$60,000. This is not, however, a guarantee of compensation or salary. There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, education and certifications as well as contract provisions regarding labor categories that are specific to the position and could fall outside of this range.

Application Deadline: 5/28/2025

Joining the Alpha Omega team entitles you to participate in all retirement benefits, plans of deferred compensation, health and insurance benefits, and other such benefits as set forth in the company's policy and benefits manuals. See below, to name a few:

• PTO including paid parental, military, and bereavement leave
• Eleven (11) paid Federal holidays, five of which are floating holidays (as designated by the company's holiday schedule each year)
• Health and Dental Insurance (including 100% employer paid premiums for employee coverage under the HDHP health plan)
• Life Insurance, STD/LTD term disability coverage, with employer paid premiums
• 401 (k) plan with a match that is 100% vested after you complete two years of service
• FSA/DFSA/HSA flexible benefit plans
• Annual Tuition & Professional Development Reimbursement benefit

We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Culture and Values:

Guided by our core values-Harmony, Engagement, Accountability, Resourcefulness, and Tenacity (HEART)- we foster a culture of innovation, collaboration, and continuous learning and are committed to delivering high-impact solutions. We recognize and reward hard work.

Through our H.E.A.R.T. Awards Program, colleagues and managers can recognize each other for actions that exemplify these values. Recognized employees receive a detailed nomination highlighting their contributions, which is shared with their manager. Each quarter, select nominees have the opportunity to receive a monetary bonus as an extra thank-you for their impact.

Our Company:

Alpha Omega is an award-winning Federal IT solutions provider dedicated to delivering mission-enabling technology and strategic solutions across the National Security, Federal Financial, Healthcare, and Space & Science domains. Since our founding in 2016, we have grown to over 800 employees nationwide with $230m in revenue. With the January 2025 acquisitions of SeKON and Macro Solutions, we have expanded our capabilities to further support our customers in digital modernization, artificial intelligence, and cybersecurity.

We are committed to supporting our agency partners as they transform their operations, delivering on our purpose to ensure the safety, security, and well-being of future generations:

• National Security - Supporting agencies such as the Department of Homeland Security (DHS) and the Department of State.
• Federal Financial - We bring deep expertise in enterprise financial systems, supporting agencies like the Securities and Exchange Commission (SEC) and the Federal Deposit Insurance Corporation (FDIC).
• Healthcare - Our Health IT capabilities, enhance health outcomes for the warfighter via the Defense Health Agency (DHA) and support public health initiatives at the Centers for Disease Control and Prevention (CDC), National Institutes of Health (NIH), and the Substance Abuse and Mental Health Services Administration (SAMHSA).
• Space & Science - We leverage technology to advance agricultural sustainability, secure our nation's food supply, and prepare for natural disasters, working with the National Oceanic and Atmospheric Administration (NOAA) and the United States Department of Agriculture (USDA).

Through strategic partnerships, intellectual property, and relentless drive for innovation, Alpha Omega is shaping the future of government technology. We are proud to be a Virginia Best Places to Work 8 times, an Inc. 5000 honoree 7 times, and a Washington Post Top Workplaces 4 times. Join us in driving transformation that secures the nation's future.

Alpha Omega Integration, LLC (Alpha Omega) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.