Program Coordinator | Customer to Grid Solutions

Program Coordinator | Customer to Grid Solutions - Increase the efficiency of the renewable program administration in helping implement a proactive incentive management process which delivers a positive customer experience and balances the needs and regulatory requirements of the company.

You are responsible for:

• Assist the Analyst and Program Managers by handling smaller accounts and program participants in helping them reach their program/project goals.
• Work to support program incentive administration to coordinate alternative energy and customer segment oriented programs.

• Associate's degree in Business Administration or related field
• PLUS one (1) years' experience in related field OR equivalent combination of education and experience.

Preferred Special Skills, Knowledge or Qualifications

• Working knowledge of project management.
• Considerable knowledge in a specialized department function including department practices, programs, plans and policies.
• Working knowledge of computer systems design and applications related to department support.
• Working knowledge of queries and report creation utilizing various systems.
• Demonstrated ability to analyze data and formulate conclusions, reports, trends and/or recommendations.
• Ability to present ideas in an effective manner, orally and in writing.
• Ability to establish and maintain effective working relationships with all levels of employees and the general public.
• Knowledgeable in CCB, Rates, ESRM, Excel and Interconnect Requirements.

1) Process DER applications within established timelines. Interact with customers (internal/external) on a regular basis making decisions regarding customer applications.

2) Monitor & respond to dashboard reports to address issues to keep within program guidelines and explain variances. Evaluate and interpret reporting.

3) Compile summary analytics of customer contact/activity to evaluate issues and opportunities associated with program. Recommend project improvement methods, and improvements to project and program management practices. Explain rational for recommendations and contribute to plan of action.

4) Review electrical drawings to determine if they meet interconnect requirements.

5) Assign appropriate rates and send appropriate field orders.

This position may require access to and/or use of information subject to control under the Department of Energy's Part 810 Regulations (10 CFR Part 810), the Export Administration Regulations (EAR) (15 CFR Parts 730 through 774), or the International Traffic in Arms Regulations (ITAR) (22 CFR Chapter I, Subchapter M Part 120) (collectively, 'U.S. Export Control Laws'). Therefore, some positions may require applicants to be a U.S. person, which is defined as a U.S. Citizen, a U.S. Lawful Permanent Resident (i.e. 'Green Card Holder'), a Political Asylee, or a Refugee under the U.S. Export Control Laws. All applicants will be required to confirm their U.S. person or non-US person status. All information collected in this regard will only be used to ensure compliance with U.S. Export Control Laws, and will be used in full compliance with all applicable laws prohibiting discrimination on the basis of national origin and other factors. For positions at Palo Verde Nuclear Generating Stations (PVNGS) all openings will require applicants to be a U.S. person.

Pinnacle West Capital Corporation and its subsidiaries and affiliates ('Pinnacle West') maintain a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, recruiting, hiring, promoting, compensating, reassigning, demoting, transferring, laying off, recalling, terminating employment, and training for all positions without regard to race, color, religion, disability, age, national origin, gender, gender identity, sexual orientation, marital status, protected veteran status, or any other classification or characteristic protected by law.

For more information on applicable equal employment regulations, please refer to EEO is the Law poster. Federal law requires all employers to verify the identity and employment eligibility of every person hired to work in the United States, refer to E-Verify poster. View the employee rights and responsibilities under the Family and Medical Leave Act (FMLA).

Arizona Public Service is a smoke free workplace.