Event Manager II-CSM Operations, Student Auxiliary Services, UMKC Division of Student Affairs, 90159

Student Auxiliary Services - UMKC Division of Student Affairs

The Student Union, an auxiliary service department within the Division of Student Affairs, is seeking a dynamic, detail-oriented professional to lead Conference Services in the role of Event Manager. Serving as the principal customer service representative of the department, the Event Manager role manages the event and conference activity within the Student Union facility, auxiliary portions of the Atterbury Student Success Center, and designated outdoor spaces throughout campus. Hosting over 5000 event and conference activities annually, the Student Union desires an individual to lead the reservation process, engage with clients to develop pre-event logistics, distribute timely and accurate operational information internally, and successfully collaborate with operations teams in the execution, business reconciliation, and evaluation of event and conference activity. The Event Manager serves as the primary liaison for the campus in the cultivation, accommodation, and successful production of the campus Summer Conference and Housing Program.

Duties and Responsibilities

• Hospitality and Customer Service Agent: Serves as the primary point of contact for customer service provision and hospitality accommodations for the department and the areas represented by the department.
• Facility Coordination: Acts as a liaison between clients and University departments for facility bookings and arrangements. Communicates with all levels of University staff and external groups, interpreting and explaining facility policies. Addresses special service requests or policy deviations and represents the department at meetings with customers, both internal to the campus and external to the campus.
• Event Facilitation: Works collaboratively with the operations team in coordinating facility and support needs for events. Monitors the receipt of reservation requests, contract agreements, insurance forms, and additionally required documents. Coordinates vendor services, requests quotes from other departments, and estimates event costs.
• Revenue Monitoring and Billing: Prepares and issues event billing. Monitors accounts receivable and payable. Ensures that billing and collection aligns with budget reports. Reconcile charges and receipts with departments for provided service and assists in maintaining billing records.
• Quality Assurance and Event Management: Schedule and oversee one full-time business support specialist and one student staff member. Troubleshoot and resolve issues during the event planning process and during events.
• Summer Conference and Housing Support: Acts as a liaison between clients and University departments for facility bookings and arrangements. Works collaboratively with Residential Life and internal departments in coordinating facility and program support needs. Assists the business manager in billing, collection, and reconciliation.
• Summer Conference Responsibilities:
• Performs other related duties as assigned.

This position would be scheduled 8:00 a.m. - 5:00 p.m. Monday through Friday, with flexible hours available at selected times to match event schedules.

Bachelor's degree or an equivalent combination of education and experience and at least 3 years of experience from which comparable knowledge and skills can be acquired is necessary.

• At least 1 year of experience working in a supervisory role.
• Experience in event management, building management, personnel management, student personnel administration, business administration or related area or an equivalent combination of educations and training from which comparable knowledge and abilities can be acquired as necessary.
• Effective Interpersonal communication abilities.
• Logistical analysis and problem-solving capabilities.
• Organization and leadership skills.
• Commitment to customer care and service experience.
• Attention to detail and planning.

Up to $60,000 annually, commensurate with experience, education, and internal equity.

Open until filled, for best consideration apply by April 14, 2025.

Kansas City offers the best of both worlds-a vibrant, urban community with Midwestern appeal. The city's rich history and its modern-day, innovative thinking come together to create an eclectic group of neighborhoods that offer a little something for everyone. From thriving arts districts, an energetic downtown nightlife, casual to upscale shopping and champion sports teams, you will have no problem making yourself at home. Of course, one of Kansas City's biggest claims to fame is its food, especially its world-famous barbecue. Foodies will delight in the culinary scene found throughout the city. Ranging from award-winning chefs to cozy pizza joints, Kansas City definitely is not lacking any flavor.

UMKC's campuses are conveniently nestled in the middle of all the action. Volker Campus is just minutes from the legendary Country Club Plaza, perfect for shopping or restaurants for lunch or after-work happy hours. Surrounded by hip neighborhoods and eateries, the Health Sciences Campus is located downtown near University Health Truman Medical Center and Children's Mercy Hospital.

UMKC is proud to be "Kansas City's university," and the campus and its people celebrate all the characteristics of the surrounding community. To learn more about life in Kansas City and find more resources, visit VisitKC.com.

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits.

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please call the Office of Equity & Title IX at 816-235-6910.