Revenue Cycle Senior Director (Liaison)

Columbia University
United States, New York, New York
Mar 29, 2025
Job Type: Officer of Administration Regular/Temporary: Regular Hours Per Week: 35 Standard Work Schedule: 9AM-5PM, M-F Building: 400 Kelby Street, Fortlee NJ Salary Range: 170,000- 230,000 The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting. Position Summary The Revenue Cycle Senior Director (Liaison) serves as a strategic leader overseeing a team of liaisons who act as a bridge between the assigned department(s) and the CRO. The incumbent is responsible for proactively communicating data on financial performance, operational activities and areas of opportunity. This role drives the strategic vision and operations for internal client engagement, focusing on enhancing satisfaction, optimizing revenue cycle workflows, spearheading continuous improvement initiatives, and ensuring alignment with key performance indicators, targets, and service standards. Responsibilities Operations Oversee a group of liaisons partnering with local departmental leadership, the CRO, vendors, and other key areas to ensure seamless revenue cycle operations and strategic alignment. Oversees centralized liaison responsibilities, including local documentation, collection, reconciliation, and workflow initiatives optimization. Lead initiatives to align CRO activities with organizational goals, integrate best practices for workflow enhancement and departmental synergy. Establishes escalation pathways for coding, charge correction, and provider charge capture issues. Implements communication methods and directs new opportunities for optimization and client engagement, ensuring collaboration fosters innovative solutions for revenue cycle challenges. Identifies complex improvement opportunities, ensuring resources are effectively coordinated to achieve timely and sustainable results. Functions as a senior liaison between department and CRO to ensure optimal communication and coordination of revenue cycle processes, including financial clearance, revenue integrity, coding, and AR follow-up. Manages relationships and expectations, establishing regular communication processes to keep leaders informed about projects, results, and new initiatives. Develops and implements scalable solutions for onboarding new practice leaders to align them with organizational revenue cycle goals. Performs root cause analysis and identified long-term solutions for systemic issues impacting revenue cycle outcomes, including discrepancies in data, pre-authorizations, coding, or payment processing delays. Facilitates the development and management of key documentation, such as letters of medical necessity, ensuring alignment with compliance and reimbursement standards. Escalates critical issues to leadership and recommends action plans to address coding discrepancies, charge corrections and provider charge capture gaps. Establishes comprehensive reporting frameworks for front-end cash collection, reconciliation, and other KPIs, ensuring timely insights for informed decision-making. Collaborates with internal and external partners to Monitor work queue inventory and backlog to provide actionable, data-driven recommendations for performance improvements. Champions the dissemination and education of advanced revenue cycle reports to departmental leadership, fostering greater engagement and actionable insights. Oversee liaison's roles in EpicTogether projects to ensure optimized use of systems, minimal disruptions to internal client and preparation for future needs. Partner with CRO leadership and experts to troubleshoot complex challenges and exchange critical information to advance operational efficiency. Maintains expert knowledge of evolving rules and regulations affecting reimbursement, proactively educating departmental clients on their impacts. Strategic Partners with CRO, physician leaders, and administrative leaders to prioritize strategic key performance indicators, lead change management efforts, and implement performance improvement initiatives. Leverages electronic medical record dashboards to provide a comprehensive view of revenue cycle performance and workflows. * Collects and analyzes data to identify trends and operational gaps, using insights to recommend strategic improvements and support optimization initiatives. Develops advanced frameworks for underpayment appeals, tracking resolution metrics, and leading payor engagement to drive improved reimbursement outcomes. Prepares recommendations and timelines for resolving underpayments trends through root cause analysis and follow-up with payors. People Under the direction of the Executive Director, develops and executes Human Resources (HR) strategy for the unit and directs Liaison resources to ensure the execution of strategy. Aligns employee competency advancement with evolving needs of the industry, and collaborates with the internal training division to support skills alignment, cross-functional coverage as needed, and effective succession planning to support contingency readiness. Mentor and coach liaison team, fostering a culture of continuous improvement, innovation, and collaboration. Manages performance for liaisons of the CRO office and promotes accountability, modeling behavior, and demonstrating best practices for high levels of customer service, efficiency, and compliance. Identifies and facilitates professional development opportunities for liaisons that expand their expertise and network, including but not limited to training and workshops. Develops and implements talent management strategies, in collaboration with senior leadership and HR experts, overseeing all people-related matters, including talent acquisition, performance management, professional development, and employee engagement. Fosters a culture of leadership, coaching, and mentorship to promote continuous professional growth across the team Compliance and Other Maintain current knowledge regarding reimbursement mechanisms and presents strategic updates on reimbursement and contracting issues to departments and CRO leadership. Ensures strict adherence to HIPPA, Billing Compliance and other pertinent regulations. Leads and participates in committees, task force, and work groups to drive work groups to drive organizational excellence in revenue cycle operations. All other duties and projects as assigned Minimum Qualifications Bachelor's degree or equivalent. Seven (7) years plus experience in health care and revenue cycle. Prior experience managing teams. An equivalent combination of education and experience may be considered. Thorough knowledge of project improvement management processes and project management. Knowledge of the healthcare industry's revenue cycle, reimbursement, and payer contracting strategies and trends. Proficiency in database, business intelligence, and spreadsheet applications including COGNOS and MS Excel., computer hardware, and software operating systems. Knowledge of IDX and relational database systems. Ability to communicate effectively in both oral and written form. This position requires the ability to interact positively, constructively, and effectively with employees, professional staff, community representatives, and carriers. Ability to work independently with follow-through and handle multiple tasks simultaneously. Ability to work collaboratively and promote team building with a culturally diverse staff and patient/family population. Must be a motivated individual with a positive and exceptional work ethic. Proficiency in industry knowledge in data management. Must successfully pass systems training requirement. Preferred Qualifications Master's Degree preferred Epic experience is preferred. Five years plus of experience in centralized revenue cycle operations. Competencies Patient Facing Competencies Minimum Proficiency Level Accountability & Self-Management Level 5 - Expert Adaptability to Change & Learning Agility Level 5 - Expert Communication Level 5 - Expert Customer Service & Patient Centered Level 5 - Expert Emotional Intelligence Level 5 - Expert Problem Solving & Decision Making Level 5 - Expert Productivity & Time Management Level 5 - Expert Teamwork & Collaboration Level 5 - Expert Quality, Patient & Workplace Safety Level 5 - Expert Leadership Competencies Minimum Proficiency Level Business Acumen & Vision Driver Level 5 - Expert Performance Management Level 5 - Expert Innovation & Organizational Development Level 5 - Expert Equal Opportunity Employer / Disability / Veteran Columbia University is committed to the hiring of qualified local residents.