Product Owner, Claims Shared Services

This is your opportunity to join AXIS Capital - a trusted global provider of specialty lines insurance and reinsurance. We stand apart for our outstanding client service, intelligent risk taking and superior risk adjusted returns for our shareholders. We also proudly maintain an entrepreneurial, disciplined and ethical corporate culture. As a member of AXIS, you join a team that is among the best in the industry.

At AXIS, we believe that we are only as strong as our people. We strive to create an inclusive and welcoming culture where employees of all backgrounds and from all walks of life feel comfortable and empowered to be themselves. This means that we bring our whole selves to work.

All qualified applicants will receive consideration for employment without regard to race, color, religion or creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin or ancestry, citizenship, physical or mental disability, age, marital status, civil union status, family or parental status, or any other characteristic protected by law. Accommodation is available upon request for candidates taking part in the selection process.

Job Description

AXIS Claims Shared Services is seeking a Product Owner, Claims Shared Services to join our Claims Shared Services Team driving and executing significant optimization and transformation products for the Axis Global Claims.

As a direct report to the Head of Claims Optimization, the successful candidate will possess a strong understanding of agile methodologies, excellent communication and collaboration skills and thrive in a dynamic and fast-paced environment.The Product Owner has the ability to prioritize and manage multiple tasks, be outcome-focused on data-driven decisions, a key collaborator with a customer-centric mindset capable of interacting with subject matter experts across multiple departments. The Product Owner would focus on managing and enhancing claims-related products, systems, and processes. Their role involves translating business needs into functional requirements, working with development teams, and ensuring that claims optimization initiatives are effectively executed. The Product Owner is responsible for defining and prioritizing the claim backlog and future deliverables to ensure the development team delivers high-quality features that meet claims and stakeholders needs and align with our business goals. You will work closely with AXIS Claim leadership and other key stakeholders, including customers, developers, and business leaders, supporting the Head of Claim Optimization to design, develop and deliver a clear product vision and roadmap for Global claims.

Job Responsibilities

• Product Vision and Strategic Thinking: Develop, communicate and provide a clear product vision, strategy, execution plan and roadmap that aligns with Claims Strategic Vision and meets other stakeholder needs and company's goals.

• Leadership and Stakeholder Cross-Functional Collaboration: Collaborate with various stakeholders to understand pain points, inefficiencies, and business needs. Gather and validate requirements, and translate them into actionable user stories and acceptance criteria that are outcome focused. Work with agile teams, including a Portfolio Lead/Scrum Master, Value Stream Lead, Enterprise Architect, Business Analysts and other Transformation partners to deliver on System Implementations/Enhancements, and Claims Improvement Projects.

• Sprint Planning:Participate in sprint planning meetings to ensure the team understands the priorities and goals for each sprint.

• Backlog Management:Create, prioritize, and maintain the claim product backlog, ensuring that the most impactful work is prioritized, and it is well-defined and understood by the development team.

• User Testing & Adoption: Conduct user acceptance testing (UAT) and gather feedback from claims handlers, claims managers, and other end-users. Drive training, documentation, and change management efforts to ensure smooth adoption of new tools and processes.

• Continuous Improvement:Continuously monitor product performance and evaluate and improve the product based on feedback, market trends, and performance metrics, balancing costs and benefits on a feature level.

• Customer Focus:Act as the voice of the customer, ensuring that their needs and feedback are central to the product development process.

• Agile Practices:Champion agile practices and principles within the broader AXIS Claim team and organization, fostering a culture of continuous improvement and collaboration.

• Managing and Prioritizing: Develop and improve processes, workflows, claims system enhancements, specific projects to improve the claims operating environment, with an initial focus on areas identified as opportunities for optimization, modernization, efficiency, and process improvement.

• End-to-End Project Oversight: Oversee and manage the entire lifecycle of claims optimization projects, from discovery, through development, to delivery. (i.e., North America Claims, Global Markets Claims and/or Reinsurance Claims)

• Primary Point of Contact: Act as the liaison for claims value-stream projects in agile/scrum meetings working with development teams and other stakeholders. (e.g., Finance, Data & Analytics, Underwriting & Actuarial, etc.)

• Business Case Development: Support the creation of business cases for projects, drive and develop realistic budgets and estimates for projects as well as support the tracking and reporting of project cost and expense over the life cycle of projects.

• Timeline and Stakeholder Management: Drive project timelines, managing stakeholders, and addressing blockers and bottlenecks.

• Solution Identification: Find solutions to keep projects on track and managing stakeholder expectations.

• Status Reporting: Partner with stakeholders to deliver updates and status reports.

Qualifications:

• Proven experience as a Product Owner or similar role in an agile environment.

• Proven experience with end-to-end claim integrations, transformation experience on claims related projects and technology enhancements focused on North America and/or Global Claims operating environments, working for P&C commercial, specialty insurers

• A good working knowledge of the workstreams, workflows, processes, and claims systems, in a P&C claims organization, for both North American and/or Global Claims (experience with the London market and Lloyds is a plus).
• Demonstrated organizational, management, and presentation skills focused on reporting to senior management.
• Ability to express complex ideas visually and clearly with concise and impactful reporting.
• Demonstrated ability to influence and collaborate at all organizational levels, both internally and externally as well as the ability to identify and resolve complex problems.
• Excellent oral and written communication skills, strong presence with the ability to deal effectively with people with conflicting expectations, differing opinions, and multiple viewpoints.

• Familiarity with software development processes and data and reporting driven tools - i.e., Excel, Power BI, PowerPoint
• Bachelor's degree in business, Computer Science, or a related field
• Certified Scrum Product Owner (CSPO) or similar certification is a plus.
• Travel is associated with this role.