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Claims Representative Specialist - Commercial Liability

Sentry Insurance
life insurance, parental leave, tuition reimbursement, 401(k), remote work
United States, Wisconsin, Stevens Point
1800 North Point Drive (Show on map)
Mar 29, 2025
A Customer Service Professional position requiring creativity, empathy, interpersonal skills and a strong desire to help. Provides prompt claim investigation, evaluation and settlement or denial of claims with highly complex exposures. Provides empathy and understanding to customers that may be upset or frustrated. Authorizes payments in accordance with assigned authority limit. Documents claim files with all pertinent information and disposition. Highly experienced claims handler. Responsible for handling claims having highly complex negligence, compensability, damage and coverage issues. Handles litigation pending claims. Is the jurisdictional expert and acts as a resource for others. Frequently attends mediation and settlement conferences and trials. May be involved in formal training efforts and acts as a mentor. This position will be located in our Stevens Point, WI office, and has the potential to work remotely from home. What You'll Do: As a Claims Representative Specialist on our Commercial Liability team, you'll provide prompt claim investigation, evaluation, and settlement or denial of claims with higher complexity of coverage involving litigation. In addition, you'll: Verify coverages and coverage investigation issuing reservation of rights and/or disclaimers Investigate losses, and negotiate claims settlements with claimants and their legal representation within assigned authority limits Manage investigative process by taking recorded statements, obtaining investigative reports, evaluating damages or eligibility for benefits, and determining legal responsibility Maintain accurate documentation of investigative facts and decisions that occur during the investigation, evaluation, or resolution processes. Strategize with defense counsel to defend our insureds in business related liability exposures Assist the claims team with training and providing technical claims knowledge What it Takes: Bachelor's degree or equivalent work experience 5+ years of related work experience Thorough knowledge of insurance policies, coverage, claim procedures, insurance regulations, litigation management, and familiarity with medical and legal terminology Strong analytical abilities to review, exercise judgment, and evaluate claim information to make sound decisions Strong oral and written communication skills with the ability to maintain confidentiality Ability to review and interpret complex and detailed documents High level of computer skills What You'll Receive: At Sentry, your total rewards go beyond competitive compensation. Below are some benefits and perks that you'll receive. Sentry is happy to offer flexibility through a scheduled Hybrid work model. Monday and Friday work from home if you choose to, Tuesday through Thursday you'll work in office. As a Sentry associate, you will have an in-office workspace and materials for your home office. In addition to the laptop, you will receive prior to your start, Sentry will provide equipment for your home office. Meal Subsidy available for associates who report to an office. 401(K) plan with a dollar for dollar match on your first eight percent, plus immediate vesting to help strengthen your financial future. Continue your education and career development through Sentry University (SentryU) and utilize our Tuition Reimbursement program Generous Paid-Time Off plan for you to enjoy time out of the office as well as Volunteer-Time off Group Medical, Dental, Vision, Life insurance, Parental leave, and our Health and Wellness benefits to encourage a healthy lifestyle. Well-being and Employee Assistance programs Sentry Foundation gift matching program to encourage charitable giving. About Sentry: We take great pride in making Forbes' list of America's Best Midsize Employers. A lot of different factors go into that honor, many of which contribute to your job satisfaction. Our bright future is built on a long track record of success. We got our start in 1904 and have been helping businesses succeed and protect their futures ever since. Because of the trust placed in us, we're one of the largest and financially strongest mutual insurance companies in the United States. We're rated A+ by A.M. Best, the industry's leading rating authority. Our headquarters is in Stevens Point, Wisconsin, with offices located throughout the United States. From sales to claims, and information technology to marketing, we enjoy a rewarding and challenging work environment with opportunities for ongoing professional development and growth. Get ready to own your future at Sentry. Opportunities await! Joe Larsen Talent Acquisition Specialist Joe.larsen@sentry.com Equal Employment Opportunity Sentry is an Equal Opportunity Employer. It is our policy that there be no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation.