Customer Support Specialist - Bilingual - Overnights

Uline
$27.00 - $32.00 / hr
paid time off, paid holidays, tuition assistance, 401(k)
United States, California, Ontario
Mar 29, 2025
Bilingual Customer Support Specialist - Overnights Pay from $27 to $32 per hour with significant growth and earning potential! Includes $4 Shift Differential California Branch 4810 South Hellman Avenue, Ontario, CA 91762 Fast, friendly and customer focused. As a Uline Overnight Bilingual Customer Support Specialist, you'll dig into order details to deliver the legendary experience our customers love. Don't put your career on hold, join our growing company! Full-Time On-site Hours: Friday - Tuesday, 9 PM to 5:30 AM Training Hours - Days: Monday - Friday, 8:30 AM - 5 PM (approximately 6 - 7 months) Why Customer Service at Uline? Learn: Comprehensive onboarding hones critical thinking, decision-making and communication skills. Develop: Professional office environment with peer mentorship program for one-on-one support. Connect: Regular team appreciation events and opportunities for community involvement. Position Responsibilities Process customer orders, make product recommendations and handle account inquiries using world-class technology. Be a product and solutions expert! We'll equip you to answer product, pricing and shipping questions quickly and confidently. Build business relationships with customers over phone, email and chat. Understand customer needs and recommend Uline's best solutions. Help customers navigate Uline's website and online ordering. Minimum Requirements High school diploma or equivalent. Bachelor's degree preferred. Excellent problem-solving, listening and communication skills. Prior customer service experience is a plus, but if you are eager to learn, we will train you! Bilingual (English / Spanish) - fluent in both verbal and written forms. Benefits Complete health insurance coverage and 401(k) with 6% employer match that starts day one! Multiple bonus programs. Paid holidays and generous paid time off. Tuition Assistance Program that covers professional continuing education. Employee Perks Best-in-class, clean, modern facilities. First-class fitness center and nearby walking path. About Uline Uline, a family-owned company, is North America's leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 13 locations. Uline is a drug-free workplace. EEO/AA Employer/Vet/Disabled #LI-JW2 #LI-CA001 (#IN-CACS) Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!