Supervisor, Fraud Operations

Our mission is to SAVE AND IMPROVE LIVES BY EMPOWERING HEALTHCARE CONSUMERS. Come be part of remarkable.

How you can make a difference

We are seeking an experienced Fraud Operations Supervisor to join our team. The ideal candidate will have a strong background in fraud operations, leadership experience, and the ability to manage a team effectively. This role involves overseeing day-to-day fraud operations, ensuring cases are handled efficiently, and supporting the team in high-volume situations.

Key Responsibilities:

Supervise a team of fraud specialists, ensuring effective case management and resolution.
• Provide leadership and guidance to the team, fostering a collaborative and accountable work environment.
• Assist in the development and implementation of fraud detection and prevention strategies.
• Monitor and analyze fraud trends, providing insights to the fraud analytics and strategy team.
• Handle escalated fraud cases and support the team during high-volume periods.
• Ensure compliance with company policies and regulatory requirements.
• Collaborate with other departments to address fraud-related issues and improve processes.

Qualifications:

• Proven experience as a supervisor in a fraud operations environment ideally within financial institutions.
• 4+ years of experience with financial institutions and fraud-related processes.
• Knowledge of various types of fraud, including identity theft, bot attacks, and account takeovers.
• Flexible availability to accommodate varying schedules and high-demand periods.
• Experience with fraud case management systems and tools.
• Strong leadership skills with the ability to manage and motivate a team.
• Experience with fraud detection and prevention techniques.
• Proactive mindset with a strong drive for continuous improvement and achieving results.
• Ability to work in a fast-paced, high-pressure environment.
• Strong communication and interpersonal skills.
• Exceptional attention to detail and accuracy in fraud detection and case management.

#LI-Remote

This is a remote position.

The compensation range describes the typical minimum or maximum base pay range for this position. The actual compensation offer is determined based on job-related knowledge, education, skills, experience, and work location. This position will be eligible for performance-based incentives as part of the total compensation package, in addition to a full range of benefits including:

• Medical, dental, and vision
• HSA contribution and match
• Dependent care FSA match
• Uncapped paid time off
• Adventure accounts
• Paid parental leave
• 401(k) match
• Personal and healthcare financial literacy programs
• Ongoing education& tuition assistance
• Gym and fitness reimbursement
• Wellness program incentives

Why work with HealthEquity

HealthEquity has a vision that by2030 we will make HSAs as wide-spread and popular as retirement accounts. We are passionate about providing a solution that allows American families to connect health and wealth. Join us and discover a work experience where the person is valued more than the position. Click here to learn more.

You belong at HealthEquity!

HealthEquity, Inc. is an equal opportunity employer, and we are committed to being an employer where no matter your background or identity - you feel welcome and included. We ensure equal opportunity for all applicants and employees without regard to race, age, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, veteran status, or other legally protected characteristics. HealthEquity is a drug-free workplace. For more information about our EEO policy, or about HealthEquity's applicant disability accommodation, drug-free-workplace, background check, and E-Verify policies, please visit our Careers page.

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