Business Operations Specialist - National Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Business Operations Specialist position will be responsible for providing process and operational support to the functions within Business Operations Family. The Business Operations Specialist will also be responsible for quality reporting, analysis and audits, and for developing plans and programs to support continuous quality improvement using applicable tools.

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Gather information from systems and research to identify missing information trends and create an action plan to address those
• Create service tickets to be escalated to appropriate partners (e.g., business areas; senior leadership)
• Remain aware of, identify, and/or communicate performance discrepancies that may present opportunities for improvement or problems to be addressed
• Maintain relevant operations information (e.g., SOPs; policies and procedures; process changes; problem resolution steps) within appropriate tracking and documentation systems
• Monitor and/or report performance against contract service deliverables and/or Service Level Agreements (SLAs) with internal and/or external partners (e.g., clients; CMS; vendors)
• Conduct process mapping to define new business processes and/or identify potential failure points in existing business processes
• Ensure reports and operational tasks are completed within stated deadlines and follow set policies and procedures
• Demonstrate understanding of relevant computer systems and platforms (e.g., QBS, WBS, Optimax, Arbrr, NEPPS)
• Demonstrate understanding of relevant software applications (e.g., SharePoint; MS Office)
• Demonstrate understanding of standard operating procedures, policies, and processes and how those impact business partners' operations
• Review relevant materials (e.g., internal reports) in order to remain aware of internal and/or external information or events that impact business operations (e.g., global affairs; seasonal operational levels)
• Demonstrate understanding of relevant federal and state regulatory guidelines (e.g., CMS)
• Demonstrate understanding of process mapping tools and methodologies (e.g., Visio)

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 3+ years of experience in medical laboratory billing
• Proficient in Microsoft Office (Specifically Excel and Outlook)
• Proven excellent written and verbal communication skills
• Demonstrated ability to analyze data

Preferred Qualifications:

• Experience working with missing billing information
• Experience working with Quest billing

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.

The hourly range for this role is $19.86 to $38.85 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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