Admissions Coordinator- Chapel Hill Community

Community Name:

Essential Functions Statement(s)

• Handles walk-in or telephone inquiries and invites referral source to community
• Follows-up on inquiries by conducting tours of the community, completing inquiry forms for admission paperwork, and providing all inquiries with brochures about community Medicare facts and room rates
• Gathers nursing information from outside social worker and floor nurse at hospital
• Utilizes sales skills and persuasive techniques to obtain desired admissions
• Keeps an inquiry log
• Uses formal waiting list policy and keeps future reservations for residents
• Reviews a list of unoccupied beds and makes preadmission reservations according to type of case and accommodation required
• Use formal application to screen residents financially, as appropriate
• May visit or coordinate visit to prospective residents in the hospital or home and makes assessment regarding his/her suitability for admission
• Contacts insurance companies to determine or verify coverage
• Meets with all residents and/or families prior to admission to sign paper work when possible
• Records information identifying physician and patient, type of accommodation required, insurance coverage and date of admission
• As appropriate, explains differences in rates/charges to residents desiring changes of accommodations, and arranges for the change
• Explains services and policy regarding payment of bills
• Counsels families regarding limited liability treatment policy and legal surrogate
• Gives families a list of all department leaders and a resident handbook, and interprets community regulations to resident concerning visitors, visiting hours, and disposition of clothing and valuables
• Notifies particular wing to expect resident and arranges for escort to room
• Assists with development of advertisement, brochures, media campaigns, etc.
• Plans, coordinates and reviews special community events such as VIP open houses, where the community is invited to attend
• Maintains required records and reports as outlined in UCH's Policies and Procedures manuals
• Participates in department budget planning and supplies monthly report to leader, as requested
• Maintains confidentiality of necessary information
• Handles unusual occurrences calmly and logically to maintain continuity of business and duties
• Dementia Special Care Unit--Follows all appropriate safety and security guidelines, procedures and protocol for residents in the Unit; Participates in relevant educational and training activities as appropriate
• Performs all other duties as assigned or directed

Competency Statement(s)

• Interpersonal - Ability to get along well with a variety of personalities and individuals.
• Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
• Time Management - Ability to utilize the available time to organize and complete work within given deadlines.
• Patience - Ability to act calmly under stress and strain, and of not being hasty or impetuous.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Communication, Written - Ability to communicate in writing clearly and concisely.

Skills & Abilities

• Education: Associate's Degree (two year college or technical school): Preferred
• Experience: One (1) year or more of related experience
• Computer Skills: General ability to use a computer, the Internet and general office equipment
• Certifications & Licenses: Must possess a valid driver's license; Must obtain and maintain mandatory, state and federal requirements and certifications for practice or occupation
• Other Requirements: Must be able to read, write, understand and speak the English language; Sales experience, particularly in health care services, products or pharmaceuticals is desirable; Special care or dementia care employees will have additional training in the care and treatment of dementia residents; Must be able to work closely with Administrator, Director of Nursing, and Regional Marketing Director, families, employees and community; Must be able to adhere to all terms and conditions set forth in the United Church Homes Employee Handbook

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.