IT Program Manager (Disaster Recovery & Resilience)

First American
: $126,100 - $168,500 Annual
sick time, 401(k)
United States, California, Santa Ana
1 First American Way (Show on map)
Mar 31, 2025
Who We Are Join a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for nine consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com. What We Do This opportunity is to lead the development, implementation and management of disaster recovery strategies to ensure continuity of IT services in support of key business value streams in the event of a disaster. This role requires a proactive individual with an understanding of IT cloud infrastructure, risk management and disaster recovery programming. What You'll Do: Lead and develop a comprehensive enterprise disaster recovery program and strategy that will define our disaster recovery capabilities and incorporate critical business workflows/value streams aligned to business continuity plans. Conduct risk assessments to identify shortcomings within IT systems and processes in support of overall business resilience. Identify resources needed, develop schedules to ensure timely completion of deliverables, communicate status and issues to team and management, act to reduce risks and resolve issues. Establish processes to monitor and maintain disaster recovery lifecycle activities. Establish and regularly communicate metrics-based reporting on all disaster recovery activities with clear success criteria, KPIs/KRIs and continuous improvement opportunities. Partner with InfoSec, compliance/governance and audit teams as disaster recovery scope evolves based on regulatory demand (i.e. FFIEC, DORA, etc.) and ensure all appropriate documents and standards remain up to date. Stay abreast of emerging technology and industry trends and advancements in disaster recovery and business continuity. Partner with cross-functional teams, including Product, Application and Platform Engineering, Business Continuity, and Enterprise Architecture to ensure strategies meet business unit requirements. Inspire and empower teams to drive end-to-end analysis and testing requirements for enterprise-wide Business Impact Analysis, technical interdependencies, and recommendations for gap remediations through openness and inclusion to think broadly about disaster recovery gaps, informed consultation and effective challenge. What You'll Bring: 7+ years of IT experience and at least 3 years in disaster recovery for complex and integrated systems with experience in highly regulated organizations Critical thinking, demonstrated problem-solving techniques, and strong analytical skills Strong understanding of risk management, IT cloud infrastructure, and business continuity principles Ability to anticipate and address issues openly and quickly Excellent communication and coordination skills with multiple internal department and external vendors Knowledge of industry standards, regulations, and experience in conducting risk assessments and developing mitigation strategies. Pay Range: $126,100 - $168,500 Annually This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location. #ST2 Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act). First American intends to conduct a review of an applicant's criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements. What We Offer By choice, we don't simply accept individuality - we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it's the right thing to do, but also because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.