Security Systems Engineer I (Remote)

This is a remote role that may only be hired in the following location(s): North Carolina

This position is responsible for supporting, maintaining, and enhancing the Bank's physical security applications and infrastructure. Administers software that supports security system user applications, clients and hardware. Installs, automates, and tests infrastructures for continuous improvement. Monitors overall systems performance to identify potential issues and tune appropriately. Addresses failed components or technical issues and provides resolution. Maintains strong technical abilities, project management, knowledge of new and changing technologies, and the ability to productively collaborate with vendors, associates, and management.

Technical Support - Minimizes end user impacts throughout the installation and testing of software, patches, and upgrades to system products. Resolves problems and failures that occur in assigned products and technical facilities. Responsible for administration, communication, training and documentation throughout technical support activities. Assists in implementing and maintaining processes related to daily backup, recovery, and data security.

System Testing - Tests system to determine function, results, stability, performance, and resource consumption. Verifies the successful implementation of software, patches, and upgrades. Performs a variety of planning and technical activities to ensure resource availability.

System Enhancement - Works to continuously monitor and improve systems, processes, and related technical infrastructure. Improves technical effectiveness through basic utilities or software scripting languages.

Technical Proficiency - Maintains a strong knowledge base through ongoing research and education. Ensures consistency is maintained across supported systems. Communicates effective and clear technical information to associates, vendor support personnel, and internal clients.

Bachelor's Degree and 1 years of experience in systems support role

OR High School Diploma or GED and 5 years of experience in Security Systems support role

Additional Requirements:

• Applicable experience with Video Surveillance, Intrusion and Access Control systems and hardware, preferably: Verint, DMP, Milestone, Envoy, MAS and RS2
• Proficiency with Microsoft Excel and Access
• Exposure to Business Continuity Processes
• Ability to be on call 24 hours a day, 7 days a week

Preferred:

• Exposure to mainframe, desktop, or server system support and troubleshooting, Exposure to Operating Systems (Windows Desktop, Server, Linux, AIX)
• Exposure to desktop and server virtualization
• Exposure to Directory and Authentication services
• Understanding of data flow, network interfaces, and protocols such as Systems Network Architecture (SNA), Transmission Control Protocol/Internet Protocol (TCP/IP), Domain Name System (DNS), and NetBIOS Extended User Interface (NetBEUI),
• Understanding of data flow, network interfaces, and integrations between various system platforms

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

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