Site Manager

Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.

Responsibilities:

• Collect data and prepare monthly reports.
• Must have good working knowledge of mail, shipping and receiving, inbound tracking systems.
• Overnight courier knowledge.
• Schedule messenger request. Reconcile end of month messenger invoices.
• Maintains TMG message board with proper labor posters and current openings.
• Provides new employee orientation.
• Ensure priority handling of all incoming accountable deliveries including messenger packages.
• Proper follow through to completion both verbally and in writing with client of any issues involving lost or delayed packages or any other service issues.
• Attends weekly operations meeting.
• Monitor that staff is completing their Time in and Out's while onsite.
• Prepares and presents Quarterly Business Review to client.
• Maintains records and files.
• Create mail schedule to ensure site is always covered during staff shortages. Cross train staff.
• Train, monitor and discipline employees.
• Manager 2 locations.
• Approve deny time off request from staff.
• Prepares employee appraisals and evaluates employee performance.
• Interviews candidates for open positions.
• Must be able to perform the work of those whom they oversee.
• Ability to demonstrate a high level of problem-solving skills and lead team of associates.
• Ability to defuse potential conflict with difficult or irate customer.
• Maintain, review and update site Operations Manual.
• Maintain centralized employee database for mail processing, production reporting and tracking of deliveries and pick-ups.
• Prepare monthly postage pac to add funds into mail machine.
• Interact with various vendors on client's behalf and maintain vendor relationships.
• Coordinate monthly pick up of shredding bins. Review invoice for accuracy.
• Ensures equipment is in good working order. Make recommendations for replacement as needed.
• Interface with the client contact daily and schedule one on one weekly meetings with client.
• Informa Operations Manager of operational efficiencies and potential problems.
• Resolves staff interpersonal conflicts.
• Other duties as assigned.

Qualifications:

• Must have 3 - 5 years of Management experience in the mail, office services.
• Excellent administration and computer skills.
• Knowledge of US Postal, UPS shipping and other shipping software as needed.
• Able to set priorities and motivate others.
• Ability to lift up to 50 pounds.
• Must be flexible to adapt to changes and multi-task.
• Able to nurture and foster team work from subordinates and client.

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