FACILITIES SURVEYOR - 04012025- 66645

Job Information

LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF HUMAN SERVICES, ADMINISTRATION DIVISON, KNOX COUNTY

This position requires a criminal background check. Therefore, you may be required to provide information about your criminal history in order to be considered for this position.

For more information, please visit the link below:
https://www.tn.gov/content/dam/tn/human-services/documents/HRC0013547_Facilities_Surveyor_Knox_41425.pdf

This is a hybrid position.

Qualifications

Education and Experience: Bachelor's degree and experience equivalent to two years of full-time professional experience in human services, social work, psychology, case management, community outreach, or other related field.

Substitution of Experience for Education: Qualifying full-time professional experience in any of the fields listed above may be substituted for the required education on a year-for-year basis.

Substitution of Education for Experience: Qualifying graduate coursework in any of the fields listed above may be substituted for the required experience on a year-for-year basis.

Overview

This classification performs public support services work of average difficulty. An employee in this class is responsible for assisting individuals in navigating public support systems, accessing resources identified through the development of partnerships, and co-creating personalized plans towards self-sufficiency and independence, empowering individuals to achieve their goals. This classification performs responsibilities at the advanced level under general supervision. This class differs from other public support service classifications in that incumbents of the latter support customers in one program area while Navigators collaborate to support customers over multiple program areas.

Responsibilities

1. Conduct assessments to identify customer's unique circumstances, immediate needs, and any crisis intervention that may be needed. Assess customer readiness for navigating public support systems and identify barriers that may hinder customers in achieving self-sufficiency and independence.
2. Obtain baseline metrics related to financial stability, employability, education level, health status, housing situation, and social support networks.
3. Use initial and ongoing assessment results to facilitate collaborative planning sessions with customers to identify aspirations, set goals, and co-create personalized plans. Identify key milestones and monitor and track progress towards self-sufficiency.
4. Recognize and communicate incremental progress as customers successfully complete key milestones outlined in their personalized self-sufficiency plans.
5. Connect customers with available public and private benefit programs and services they may qualify for. Connect participants with community resources and support networks, providing ongoing support and guidance throughout the customer's journey.
6. Create and maintain detailed records of participant interactions, progress notes, outcomes, and customer journeys in data management systems.
7. Measure program effectiveness through the compilation and analysis of data.

Competencies (KSA's)

Competencies:

1. Customer Focus
2. Resourcefulness
3. Builds Networks
4. Instills Trust
5. Situational Adaptability

Knowledges:

1. Customer and Personal Service

Skills:

1. Time Management
2. Active Learning and Listening
3. Judgment and Decision Making
4. Complex Problem Solving
5. Critical Thinking

Abilities:

1. Written Comprehension
2. Problem Sensitivity

Tools & Equipment

1. General office equipment
2. Computer/laptop/tablet