New

Supervisor, Billing (FleetNet)

Cox
$65,500.00 - $98,300.00 / yr
parental leave, paid time off, paid holidays, sick time, 401(k)
United States, Georgia, Morrow
Apr 01, 2025
Job Description It takes a special kind of talent and attention to detail to find solutions that are fair to everyone. That is how you can make an impact here at Cox. We are hiring a Disputes Supervisor to join our operations team at FleetNet Automotive. In this role, you will be at the forefront of resolving customer concerns in the fast-paced world of fleet management. You will dive into the heart of the matter as you research claims, assess repair costs, and skillfully negotiate adjustments. What You will Do You will lead and inspire a team of dedicated professionals navigating fleet operator/service provider interactions responsible for collaborating with internal teams and external partners to orchestrate fair & equitable resolutions to customer inquiries. This role will lead our Disputes operations, collaborate with IT and Business Process teams to design, build, integrate, and support dispute solutions, and drive continuous improvement. Here is more on what that will look like: Supervise a team of dispute experts, ensuring smooth and efficient operations Ensures accurate, complete, and timely dispute processing Collaborate with IT and Business Process teams to design, build, integrate, and support dispute solutions for both internal and external customers Drive continuous process improvement, recommending and implementing steps to enhance efficiency and ensure flawless execution Prepare regular updates for management on billing and payment processes and status Review customer claims to verify that they meet FleetNet America policies and account-specific guidelines Investigate cases with increasing complexity that allow for prescriptive decision-making and require infrequent involvement from senior staff Prepare and facilitate communication for resolution via telephone, email, and in-person discussion Who You Are You are all about accuracy and your eye for detail is unmatched. Here is what else you'll bring to the table: Understanding of Fleet Maintenance & Management, particularly heavy & medium duty fleets (Ex. Standard Repair Times, Service Intervals, Vehicle Components, etc.) Strong organizational and time management skills to simultaneously navigate multiple tasks, customers, and service providers Excellent written & verbal communication skills Adaptable to a challenging environment with the ability to learn new software and process changes Minimum: High School Diploma/GED and 5 years' experience in a related field. The right candidate could also have a different combination, such as a bachelor's degree in a related discipline and 3 years' experience in a related field; a master's degree and 1 year of experience; or a Ph.D. and up to 1 year of experience Strong organizational and time management skills Skilled in Microsoft Office Suite of Products Preferred: Degree in related discipline strongly desired 3+ years of automotive, mechanical, and/or body shop Billing / AP / AR / call center experience Customer management system (CMS) familiarity USD 65,500.00 - 98,300.00 per year Compensation: Compensation includes a base salary of $65,500.00 - $98,300.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program. Benefits: The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. About Cox Automotive At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What's more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today! About Cox Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today! Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page . Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.