Lead Surgery Scheduler

Job Summary:

In the Department of Obstetrics and Gynecology, Division of Gynecologic Oncology we are one of the largest group of physicians dedicated to women's cancer care in the Rocky Mountain region and in the United States with an unsurpassed surgical and medical expertise. Our group of 12 gynecologic oncologists and advanced pelvic surgeons offer state of the art surgical interventions , cutting edge chemotherapy , we have done more HIPEC cases than anyone in the country, and a vast array of clinical trials to best tailor treatment to your individual needs. We currently have an opening for a Surgery Scheduler.

The individual in this position will function as the liaison between the patient and the providers for all non-clinical issues including scheduling office visits and procedures within the clinics, communicating pre-appointment instructions and appointment confirmations, insurance verifications and/or pre-authorizations as necessary. The Lead Surgery Scheduler will NOT disseminate any clinical information such as diagnosis, test results or post care instructions.

They must be able to analyze the faculty's availability when scheduling patients for new patient visits and surgeries. Must understand the length of time needed for a particular visit type and schedule patient appropriately. They must be able to identify conflicts in these schedules, review them with the appropriate physician and resolve them in a timely manner.

This position interacts with patients, faculty, scheduling staff, research staff, clinic staff, hospital and department administration, and insurance representatives daily in providing support for scheduling appointments and surgeries. This position may also support some administrative needs of assigned providers. This position will work under the direction of the Gynecologic Oncology Scheduling Supervisor.

Supervision Received: This position will report to the Scheduling Supervisor

Supervision Exercised: This position will not have any direct reports

Duties:

95% Scheduling Support

• Assist and act as liaison for the Scheduling Supervisor in patient scheduling issues, training, education, communication and problem solving.
• Provide orientation for all new surgical scheduling employees and other clinical staff who may need to learn scheduling functions.
• Assist the Scheduling Supervisor with providing positive guidance, training, and monitoring of staff on processes of scheduling, and other patient scheduling functions.
• Develop and maintain training and workflow documents for Surgery scheduling.
• Recommend and advise Scheduling Supervisor on clinic related issues, problem occurrences, changes in activity, etc.
• Schedule Gynecologic Oncology operative cases as directed by supervisor, clinical providers and nursing staff.
• Obtain surgery insurance authorizations.
• Coordinate, track, and generate reports on OR block time, including all related communication with the hospitals
• Assist with new patient visit scheduling and procure new patient medical records in a timely manner.
• Route correspondence to referring physicians and other appropriate care providers.
• Share in answering incoming telephone calls from patients and referring physicians.
• Serve as a liaison between patients and physicians for all non-clinical issues.
• Complete referral and authorization checks.
• Participate in staff meetings and trainings as required.
• Generate patient quotes for procedures and surgeries.
• Display a willingness to work collaboratively and cooperatively with all members of the Gynecologic Oncology team.
• Establishes and maintains effective working relationships with leadership, physicians, colleagues and patients, addresses concerns in a forthright manner.

5% Administrative Support

• Provide administrative support to Gynecologic Oncology faculty as needed.
• Perform broad range of high-level administrative duties as requested

Work Location:

This role is primarily in person 3-5 days per week on the Anschutz Medical Campus, with an option to work 0-2 days per week remotely while remaining available as needed for in-person meetings.

Why Join Us:

The University of Colorado Gynecologic Oncology is a women's health oncology practice dedicated to treating, curing and providing support for reproductive cancers. As the only National Comprehensive Cancer Network in the rocky mountain region, CU's Gynecologic Oncology group provides patients with the highest level of expertise available delivered in compassionate and individualized care.

The Gynecologic Oncology team at CU is the largest board-certified gynecologic oncology team in Colorado and also serves as part of the larger University of Colorado Department of Obstetrics and Gynecology. With access to an intensive care unit, cutting-edge equipment and facilities, as well as multiple teams of subspecialists in female health, we can address even the most complex cases.

US News & World Report named University of Colorado Gynecologic Oncology high performing in the area of Ovarian Cancer Surgery and Uterine Cancer Surgery in their Best Hospitals report.

The University of Colorado offers a comprehensive benefits package that includes health insurance, life insurance, retirement plans, tuition benefits, ECO pass, paid time off - vacation, sick, and holidays and more. To see what benefits are available, please visit: https://www.cu.edu/employee-services/benefits-wellness

A snapshot of the benefits:

• 22 days of vacation per year*
• 15 day of sick leave per year*
• 10 paid holidays per year*
• Retirement plans with very generous matches, as well as voluntary saving options.
• Insurance
• Medical
• Dental
• Vision
• Short-term and long-term disability
• Life
• Tax-advantaged savings and spending accounts
• Parental paid leave
• Short term disability and long-term disability
• Health and wellness programs
• Tuition assistance on CU-offered classes for yourself or a dependent

Access to the State of Colorado Benefits Hub. Take advantage of amazing savings and special offers on everything from shopping, dining, sporting events, concerts, and theme parks to movies, car rentals and cell phone plans, just to name a few.

*Based on a 1.0 FTE

Qualifications:

Minimum Qualifications:

• High School Diploma or GED.
• Three (3) years of relevant experience in an occupation related to the work assigned to this position
  
  
  
  • Substitution: Education or Experience: A combination of related education and/or relevant experience in an occupation related to the work assigned equal to three (3) years
  
  
  
  

Applicants must meet minimum qualifications at the time of hire.

Preferred Qualifications:

• Bilingual, Spanish-speaking.
• customer service or general administrative experience.
• Experience with appointment scheduling and insurance verification.
• EPIC experience.
• MS Office experience.
• Two (2) years or more of Surgical Scheduling experience in a Gynecologic Oncology clinic.
• Surgical Schedule training experience within EPIC

Knowledge, Skills and Abilities:

• Understanding of HIPAA practices and patient confidentiality.
• Ability to maintain a positive attitude with clients, employees, and management.
• Ability to work quickly - individually and as part of a team.
• Ability to read, analyze, and interpret policies, documents, and regulations.
• Must be detail-orientated and maintain excellent organizational skills.
• Must be tech savvy (ability to understand, apply, and benefit from technology).
• Ability to effectively communicate at all levels, including physicians, leadership, and staff.
• Ability to work within large, complex healthcare systems.

How to Apply:

For full consideration, please submit the following document(s):

1. A letter of interest describing relevant job experiences as they relate to listed job qualifications and interest in the position.

2. Curriculum vitae / Resume

3. Three to five professional references, including name, address, phone number (mobile number if appropriate), and email address.

Questions should be directed to: Kelly Dallenbach at Kelly.Dallenbach@cuanschutz.edu

Screening of Applications Begins:

Immediately and continues until position is filled.

Anticipated Pay Range:

Equal Employment Opportunity Statement:

The starting salary range (or hiring range) for this position has been established as $49,400 - $57,699

The above salary range (or hiring range) represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting. This position may be eligible for overtime compensation, depending on the level.

Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans and retirement contributions that add to your bottom line.

The University of Colorado (CU) is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing non-discrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply.

Total Compensation Calculator: http://www.cu.edu/node/153125

The University of Colorado (CU) is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing non-discrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply.

ADA Statement:

The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at hr.adacoordinator@cuanschutz.edu.

Background Check Statement:

The University of Colorado Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.

Vaccination Statement:

CU Anschutz strongly encourages vaccination against the COVID-19 virus and other vaccine preventable diseases. If you work, visit, or volunteer in healthcare facilities or clinics operated by our affiliated hospital or clinical partners or by CU Anschutz, you will be required to comply with the vaccination and medical surveillance policies of the facilities or clinics where you work, visit, or volunteer, respectively. In addition, if you work in certain research areas or perform certain safety sensitive job duties, you must enroll in the occupational health medical surveillance program.