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Operations Manager / Program Liaison

Quality Innovation, Inc.
United States, Virginia, Alexandria
427 North Lee Street (Show on map)
Apr 26, 2025
Quality Innovation is responding to a proposal request for Programs Analyst / Training Coordinator Job Title: Operations Manager / Program Liaison Location: Alexadria, VA and Various Locations Company Overview: Quality Innovation, Inc. (QI) is an ISO 9001, 20000, and 27001 certified, CMMI Level 3 rated full-service provider with over 20 years of experience in the Federal, Military, and Commercial marketplaces. We specialize in delivering high-quality services that support military readiness, resilience, and overall well-being. We are currently seeking a highly skilled Operations Manager / Program Liaison to manage program operations, ensure effective collaboration with stakeholders, and lead high-level program coordination. Job Overview: The Operations Manager / Program Liaison will be responsible for overseeing and coordinating program operations while serving as a liaison between internal teams, external stakeholders, and clients. This position requires strong leadership, operational oversight, and the ability to provide executive-level briefings. The Operations Manager / Program Liaison will ensure program goals are met, resources are effectively allocated, and key milestones are achieved in a timely manner. Key Responsibilities: Program Coordination: Oversee daily operations of assigned programs, ensuring alignment with strategic objectives. Stakeholder Engagement: Serve as the primary point of contact between internal teams and external stakeholders, maintaining strong, positive relationships. Reporting & Monitoring: Track program performance, generate reports, and provide recommendations for process improvements. Leadership: Provide guidance and support to teams to ensure program success, conducting executive-level briefings and training. Training & Certification: Obtain Level 1 Master Resilience Trainer (MRT) certification within 3 months of employment and Level 2 MRT certification within 6 months of completing Level 1 certification. Required Qualifications: Education: Master's Degree in a Social Science or related field, or a Bachelor's Degree with five years of national-level practical experience in a relevant field. Experience: Proven experience in program management, leadership, and executive-level briefing to various audiences. Certification: Ability to obtain Level 1 Master Resilience Trainer (MRT) certification within 3 months of employment and Level 2 MRT certification within 6 months of completing Level 1.