Service Coordinator

Description

As a Service Coordinator for Piedmont Service Group, a commercial HVAC company, your primary objective is to utilize the dispatch software to effectively maintain work schedules for service representatives and ensure that customer commitments are met in a timely manner. This position must maintain a working knowledge of all maintenance contracts that are assigned to them including type of coverage, which services are included, and which services are billable.

• Daily coordination of Service Technicians to perform scheduled maintenance and repairs to ensure customer commitments are met
• Daily, weekly, and monthly scheduling of all Technicians
• Daily interaction with customers to meet their needs as well as Service Managers, Field Supervisors, Technicians, Parts Coordinator, Service Accountant, and Sales Reps to facilitate meeting Customer's needs
• Quoting repair work to customers and follow-up procedures
• Work with the A/R Department on current Customer status
• Working with the Project Manager on warranty issues
• Other tasks, such as evaluating and ordering office supplies, mail, and reception
• All other duties as assigned

Requirements

• Computer literate and technology savvy. Proficient in Microsoft Suite (especially Excel and Word)
• Excellent verbal/written communication skills
• Excellent customer service and phone skills
• Able to understand technical terminology and mechanical processes
• Key2Act (Wennsoft) and MobileTech software experience a plus
• Strong organizational skills
• Ability to multi-task, detail-oriented and have an outgoing/positive attitude