Field Engagement Director

Salary: $115000 - $120000

Other Forms of Compensation: Bonus Eligible

With people as our core and a deep commitment to exceptional hospitality, CCL Hospitality Group has a philosophy rooted in caring for the individuals who care for our guests. Our most significant competitive advantage is our team members. We constantly strive to strengthen our service culture. Every team member knows they matter and owns a stake in our success, delivering hospitality excellence.

With four distinct operating companies - Morrison Living, Unidine, Coreworks, and The Hub, we are shaping the industry's future leaders with a culture of service focused on elevated hospitality for community living across the country. Join us and discover how we drive mutual success that leaves lasting impressions.

Director of Field Engagement, CCL Hospitality Group (EAST)

Seeking a dynamic field marketing leader who thrives in a multi-dimensional role focused on three key areas - driving exceptional hospitality, delivering an outstanding professional image, and inspiring growth through high resident and client satisfaction.

Join our team of regionally based marketers who specialize in changing the "old-school" thinking about dining in a Senior Living or Behavioral Health community. Dining is one of the top two reasons a resident chooses to live in a community - and we are passionately focused on delivering exceptional meals and experiences which make that choice an easy one!

CCL Hospitality Group is the fastest growing and largest national provider of culinary services to a broad variety of exceptional clients. We go to market with specialized and unique brand offerings designed to fit each client and community's diverse needs - from fine dining restaurants with extensive wine lists, to popular bistros and pubs, morning coffee shops and restaurants, to the compassionate care we offer with meals especially tailored for the medical needs of the healthcare areas of dining service.

We are a food and leadership focused team - creative about our entrepreneurial approach to delivering hospitality for those in our care - if you want to be a part of creating a fun, delicious and engaging experience for seniors and individuals in recovery - keep reading!

Essential Elements:

Pivotal to each community, district and region's success, the Field Engagement director has overall accountability to meet and exceed the region's Consumer Experience performance objectives and resident satisfaction targets within a given multi-state geography. This is accomplished through effective interactions with clients, culinarians, registered dietitians, operators and other interconnected field support teams. This position's regional geography includes Pennsylvania, New Jersey, Delaware, Washington D.C., Maryland, West Virginia and Virginia.

Foundational to our collective success, our new Executional Framework is launching nationwide. The Field Engagement Director is responsible for leading the Consumer Experience areas of 'Exceptional Hospitality' and 'Professional Image' and for ensuring the long-term sustainment of the standards. This includes participating in teaching the framework curriculum, helping teams learn the skills and behaviors needed to succeed, and masterminding the systems and behaviors that every community is in the process of implementing.

This position reports to the Senior Director of Field Engagement.

Key Tasks:

• Generate enthusiasm throughout our operating, service and leadership teams to identify opportunities for improvement and to deliver best-in-class experiences for our residents, patients, guests and clients.
• Establish strong cross-functional leadership relationships with members of the operations, culinary, nutrition, finance, support and resource teams to ensure a regular cadence of communication and elevated levels of execution.
• Each Field Engagement Director leads the marketing and merchandising strategy development and deployment for a designated group of Priority Accounts, which in turn helps drive development and directs results-oriented marketing plans.
• Develop performance driven relationships with our clients and their employee teams. This includes communicating with them every time you visit, following up after visits with observations and answering their questions. Interactions are frequently by phone, text, in-person and virtually as needed. Actively participate in the development and delivery of Quarterly and Annual Business Reviews and other client business and social engagements as part of our team approach of effective relationship management.
• Maintain various reports for assigned client communities and provide concise analysis of performance, talent observations, trends, growth opportunities, rising risk and regional areas or topics of concern.
• Site visits are expected to include an advance planning call with involved operations team leaders, follow a prescribed plan and agenda while on-site, and wrap up with notes documenting findings and charting next steps that is circulated no more than five business days following the visit. Collaboration calls to review your findings are a critical part of activating long-term impact and improvement and are expected to follow prescribed cadences depending on business imperatives.
• We love growth - the Field Engagement Director role has frequent involvement in touring and scoping potential new client partnerships. Presenting hospitality, marketing and merchandising plans during in-person or virtual presentations to bring the vision to life. Once won, you will lead the operations team's approach to the new business opening planning and launch activities. Client retention is also a critical responsibility of this role - Field Engagement Directors lead current client improvement plans and are an important part of the flourishing of client relationships.
• Guide effective regionalization and the consistent use of brand and merchandising standards which deliver the business and image expectations of a wide range of client budget and service expectations. To achieve this goal, you will have access to the company's deep group of experts in branding, graphic design, promotions, culinary, nutrition, and special event and promotional design.
• Demonstrate a strong background in retail, with experience in designing and setting up visually compelling displays, tablescapes and other decor elements. Leverage these skills to enhance marketing activations by creating engaging, on-brand environments that capture attention, reinforce messaging, and elevate the overall resident, guest, prospect and team member experience.
• Participate in high visibility networking, tradeshow and showcase opportunities. Examples include client anniversary events, large scale CCL Hospitality Group and Compass Group signature events.
• Additional activities and duties as requested - to address evolving business priorities and the needs of the team and business.

What it takes to drive your personal and professional success in this role:

• Excellent relationship building skills, verbal and written skills.
• Strong project management skills and the ability to multi-task with a keen eye for detail.
• Creative problem solving and negotiating. Influencing at many levels
• Impact and Influence; Emotional intelligence; Leadership presence
• Financial acumen and strategic business thinking
• Ability to manage all aspects of working independently without constant direct supervision.
• Leadership and project management skills with a proven ability to interact with and motivate others; hold self and others accountable.
• Manage overhead budget in a fiscally responsible manner.
• Can prioritize workload and meet deadlines for a variety of deliverables.

Education and Technical Experience:

• 3+ years of diverse food service operations experience ranging from fine dining, high-volume restaurants, offsite catering, restaurants, resorts, and/or catering.
• 3+ years of progressive field-based marketing and/or merchandising experience required.
• Experience in a multi-unit, multi-venue setting preferred. Experience managing a multi-state territory is highly desirable.
• Marketing experience within a Senior Living Life Plan or Continuing Care Retirement Community is valued. (Independent Living, Assisted Living, Memory Care, and Skilled Nursing service areas)
• Experience with typical suite of graphic design, project planning, menu templates, and survey technology.
• Intermediate to high level of expertise in teaching and public speaking. Typical engagements range from teaching the Executional Framework course to internal teams to participating in new business sales presentations to clients and residents.
• Bachelor's degree required, Masters preferred. Culinary, Restaurant or Hotel Management, Business, or Marketing specialization preferred.
• Proficient with Microsoft Windows platform and Office Suite - Word, Excel, Teams, Outlook and PowerPoint.

Work Environment:

• Requires repetitive wrist motion and occasional lifting of weights greater than twenty-five pounds.
• Active use of all safety PPE and safety expectations as required for the work setting.
• Extensive travel approximately 75% of the month over multiple states which includes frequent overnight hotel stays, air travel and driving. Coverage of 50-70 communities is typical.

Apply to CCL today!

CCL is a member of Compass Group USA

Click here to Learn More about the Compass Story

Associates at CCL are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Flexible Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Applications are accepted on an ongoing basis.

CCL maintains a drug-free workplace.

Req ID:1408746

CCL Hospitality Group

Nicholas Henderson

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