BHASO Provider Relations and Contract Manager - Remote in Colorado

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The Behavioral Health Administrative Service Organization (BHASO) Provider Relations and Contract Manager will serve as an important connection between UnitedHealthcare Community & State Health Plan Clinical Operations and the Colorado Behavioral Health Administration Provider Relations and Contract Management. The BHASO serves all Individuals in the Colorado UnitedHealthcare Community & State Health Plan Medicaid Region. The BHASO Provider Relations and Contract Manager will work in close partnership with the Colorado Community and State Chief Behavioral Health Officer, the BHASO Director, Network Operations and Growth teams to support success of Colorado's BHASO program for behavioral health care and services for all Individuals in the Colorado Community & State (C&S) BHASO region.

The BHASO Provider Relations and Contract Manager will support the current BHASO provider and resource network and the development and implementation of the C&S Medicaid and BHASO network including the Colorado Medicaid System of Care Network. They will have accountability for developing and oversight of contract with providers and resources in the BHASO network. The BHASO Provider Relations and Contract Manager will support the Colorado C&S Chief Behavioral Office and the Colorado C&S Children and Youth Medicaid System of Care Manager by delivering direct provider customer service as providers and resources navigate the multi-modal contracting and funding streams under the BHASO.

If you reside in Colorado, you will have the flexibility to work remotely* as you take on some tough challenges.

Primary Responsibilities:

• Works directly with Colorado C&S Team and National to Team to assess and monitor key program design elements
• Serves as a subject matter expert and engages business partners to ensure sustained integration of program design elements
• Consults with a wide range of business partners to determine the most effective solutions to create sustained success of the program
• Establishes discipline in aggregating and presenting data to communicate program effectiveness and outcomes
• Prepares reports and presentations appropriate for broad audiences that communicates program outcomes and performance strengths and opportunities
• Monitors leading and lagging indicators
• Conducts root cause analysis and develops trend reports for processes that are operating outside of established parameters
• Makes recommendations to improve job aids, training, workflows, etc. to ensure successful operations and achievement of program goals
• Escalates issues to help inform overall program enhancements
• Establishes a methodology to ensure rapid cycle evaluation and continuous improvement

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 3+ years of direct or indirect behavioral health care service
• 2+ years of provider customer service experience
• 1+ years of experience with MS Office, including Word, Excel, PowerPoint and Outlook
• Solid process improvement skills / experience
• Experience managing change initiatives
• Ability to travel up to 25% for BHA (Behavioral Health Administration) meetings and convenings
• Resident of Colorado

Preferred Qualifications:

• Colorado behavioral health provider licensure
• 3+ years of successive program administration and leadership experience in behavioral health policy, community integration and network development functions
• Community & State Health Plan experience
• Familiar with performance monitoring strategies and tactics (control charts, run charts, etc.)
• Demonstrated expertise with the continuum of behavioral health modalities
• Solid influencer with demonstrated skills in innovative thinking to optimize health care system

Soft Skills:

• Ability to organize and thrive in a fast-paced environment
• Solid interpersonal, communication and relationship building skills

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

The salary range for this role is $89,800 to $176,700 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.