New

Call Center Representative

22nd Century Technologies, Inc.
Payrate: $20.00/hr on w2
United States, Illinois, Oak Brook
Apr 02, 2025
Job Title: Call Center Representative Duration: 06+ months (contract) Payrate: $20.00/hr on w2 without benefits Location: Oak Brook, IL 60523 Shift Hours: It will be flexible 7 hours shift + 1-hour unpaid lunch Job Description: The primary responsibility of the temporary Member Contact Center Representative is to act as liaison between IMRF and its customers (members, annuitants, and beneficiaries) to foster interactive, informed, and collaborative working relationships by providing excellent customer service. The customer service representative is primarily responsible for responding to incoming telephone calls. The Contact Center Representative must deliver this service in an empathetic, courteous, professional, and expedient manner. Role & Responsibilities: Respond to member telephone inquiries and assist members with resolutions regarding address changes, direct deposit, tax withholding, financial verification requests, member statement and account inquiries, requests for forms and publications, and other website functionality assistance. Identify caller's needs and respond in an accurate and timely manner. Communicate effectively and efficiently. Provide excellent, high quality customer service to members. Help with all public and secure areas of IMRF's website and self-service portals. Troubleshoot and assist members with issues regarding various incompatible browsers. Gather pertinent ISP or other relevant identifying information necessary to respond to members having technological issues. Maintain records and document call information as directed. Communicate areas of difficulty and problems with supervisor and manager; communicate pending problems to appropriate IMRF staff Adhere strictly to "Log-On" schedules Education and Experience: Associate degree plus 1 years of customer service or pension plan administration experience. (Preferred) Three years of customer service experience.