New

Technical Support Analyst

TEKsystems
$17.00 - $21.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Pennsylvania, York
Apr 03, 2025
Description Our client is looking for a Technical Support Analyst with a focus on Help Desk on a 6 month renewable contract basis. They are looking for a resource that has ample experience in the IT field with experience in complex, larger environments. They will be troubleshooting 1st level tickets including but not limited to: password resets, file permissions, internal app support, connectivity issues, etc. They would like this resource to have knowledge of workflow systems and how they are used. Core Responsibilities: Serve as the first point of contact for customers seeking technical assistance over the phone or email Perform remote troubleshooting through diagnostic techniques, tools, and pertinent questions Determine the best solution based on the issue and details provided by customers as well as by applying information found in multiple internal and external knowledge repositories Walk the customer through problem-solving procedures Record events and issues and their resolution in incident ticketing system Direct unresolved issues to the next level of support personnel using email, instant messaging, and the incident ticketing system Provide accurate information on IT products or services Follow-up and update customer status and information in incident tickets Pass on any feedback or suggestions by customers to the appropriate internal team Identify and suggest possible improvements on procedures During periods when the core responsibilities listed are not consuming all available time, this role may include additional responsibilities such as: Perform installation, moves, changes or upgrades, and disposal of computer hardware and/or software products as needed, and corrects software configuration issues Respond to and resolve incidents regarding hardware and software issues on computer workstations in corporate offices and manufacturing facilities Skills office 365, windows support, Customer service, Technical support, Help desk, ticketing system, windows 10, troubleshooting, Help desk support, Phone support Top Skills Details office 365,windows support,Customer service,Technical support,Help desk,ticketing system Additional Skills & Qualifications Knowledge and experience in the above-mentioned IT fields for at least 5 years A.S. in computer science or related field or equivalent level of work experience and knowledge Must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution Excellent customer service skills and patience Ability to use deductive reasoning to troubleshoot incidents Strong oral and written communications skills Well-developed interpersonal skills Experience Level* Entry Level Pay and Benefits The pay range for this position is $17.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in York,PA. Application Deadline This position is anticipated to close on Apr 4, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.