Business Travel Sales Manager

Highgate Hotels, LP

United States, California, Los Angeles

Apr 07, 2025

Business Travel Sales Manager

Requisition ID

2025-64540

Category

Sales/Marketing

Job Location

US-CA-Los Angeles

Property

Hotel Figueroa

Compensation Minimum

USD $70,000.00/Yr.

Compensation Maximum

USD $80,000.00/Yr.

Compensation Type

Yearly

Highgate Hotels

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location

One of the longest-standing hotels in Downtown L.A., Hotel Figueroa recently completed a stunning restoration by award-winning design agency Studio Collective. Hotel Figueroa's fierce spirit is now matched with modern touches, all while respecting the property's original footprint and Spanish Colonial design.

The hotel boasts 268 rooms and suites, five F&B outlets and a landscaped courtyard featuring its iconic coffin-shaped pool. Hotel Figueroa's vibrant arts program includes rotating art exhibits showcasing the works of L.A.'s most compelling female artists - an homage to its founding in 1926 as the largest project to have been financed, owned and operated by women.

Overview

The Business Travel Sales Manager is responsible for the solicitation of past and new business to ensure all Transient (Corporate & Consortia) revenue, room night and average daily rate goals are achieved or exceeded.

Responsibilities

Responsibilities

Manage accounts from all Corporate & Consortia feeder markets in Los Angeles & appropriate systems

Identify, qualify, solicit, negotiate and contract local and national accounts
Submit qualifiers and complete bid process during RFP season
Work closely and strategize with Global Sales Team to guarantee participation in the correct preferred hotel programs
Complete detailed rate loading sheets and test rates in system to ensure audits are passed and rates are loaded correctly in the system
Plan site inspections, client entertaining and sales trips as required.
Create and implement quarterly sales action plan.
Meet and exceed quarterly individual sales goals and annual hotel goals.
Solicit potential clients for future business on an on-going basis using Agency360.
Attend hotel and industry related events/functions, road shows and tradeshows.
Entertain potential and existing clientele daily, weekly, monthly to develop and maintain relationships.
Participation in annual marketing plan process.
Attend all hotel required meetings and trainings.
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to maintain confidentiality of information.
Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Perform other duties as requested by management.

Qualifications

At least 4 years of progressive Business or Leisure Travel hotel sales experience or a 4 year college degree and at least 2 years of related experience or a 2 year college degree and 4 or more years of related experience.

Experience in luxury hotel direct sales required

Opera property management systems experience preferred.

Qualifications

At least 4 years of progressive Business or Leisure Travel hotel sales experience or a 4 year college degree and at least 2 years of related experience or a 2 year college degree and 4 or more years of related experience.
Experience in luxury hotel direct sales required
Opera property management systems experience preferred.

Must be skilled in Windows, Company approved spreadsheets and word processing.
Long hours sometimes required.
Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to maintain confidentiality of information.